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Head of Product Communications - Trust & Safety, AI & Technology Communications

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TikTok Shop - Head of Listing Quality - US

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Head of Product Communications - Trust & Safety, AI & Technology Communications

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TikTok

Head of Creator Community - TikTok Content Operations

Los AngelesOperations$151,050 – $342,000Posted 15 days ago

Apply on company site View full job

Responsibilities

The Creator Reputation & Perception team leads regional strategies to strengthen TikTok's relationships with creators, build trust and affinity, and drive engagement with key creator products and programs. We create high-impact creator experiences, recognition programs, and flagship events that celebrate creator success, foster meaningful community, and deepen creators' sense of belonging on the platform.

Responsibilities:
- Lead the North America and Australia Creator Reputation & Perception team, shaping and executing regional strategies to strengthen TikTok's relationships with creators, build trust and affinity, improve creator perception, and drive engagement and adoption of key creator products and programs.
- Lead the development of high-impact creator experiences, recognition programs, and flagship events, including Creator Summits and industry activations. Create culturally relevant moments that celebrate creator achievements, foster meaningful community connections, and strengthen creators' sense of belonging and connection to TikTok.
- Develop and execute innovative creator engagement initiatives and integrated campaigns that bring TikTok's value proposition to life. Leverage compelling storytelling, creator insights, and creative activations to showcase creator success, deepen engagement, and empower creators to achieve their creative and professional aspirations on the platform.
- Build, lead, and develop a high-performing team, fostering a culture of creativity, collaboration, and accountability. Partner closely with Marketing, Communications, Product, and Monetization teams to align strategic priorities, deliver integrated creator initiatives, and drive measurable outcomes for creators and the broader business.

Qualifications

Minimum Qualifications:
- Bachelor's degree or equivalent practical experience in Marketing, Communications, Business, Media, or a related field.
- Significant experience in creator partnerships, creator marketing, community engagement, brand marketing, communications, or a related field, with a strong track record of developing and executing creator-focused strategies and programs.
- Experience leading regional or large-scale creator engagement initiatives that improve creator trust, perception, engagement, and product/program adoption.
- Proven experience designing and delivering high-impact creator experiences, recognition programs, flagship events, and integrated campaigns.
- Demonstrated people management experience, including building, leading, and developing high-performing teams.

Preferred Qualifications:
- Strong understanding of the creator ecosystem, digital content landscape, and the needs and motivations of creators
- Experience working cross-functionally with Marketing, Communications, Product, and/or Monetization teams to deliver integrated business outcomes.
- Strong strategic thinking, project management, and stakeholder management skills, with the ability to drive execution in a fast-paced, matrixed environment.
- Excellent written and verbal communication skills, with the ability to craft compelling narratives and translate creator insights into actionable strategies.
- Experience using data and creator insights to inform strategy, measure impact, and optimize programs and campaigns.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $151050 - $342000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Bachelor's degree or equivalent practical experience in Marketing, Communications, Business, Media, or a related field.
- Significant experience in creator partnerships, creator marketing, community engagement, brand marketing, communications, or a related field, with a strong track record of developing and executing creator-focused strategies and programs.
- Experience leading regional or large-scale creator engagement initiatives that improve creator trust, perception, engagement, and product/program adoption.
- Proven experience designing and delivering high-impact creator experiences, recognition programs, flagship events, and integrated campaigns.
- Demonstrated people management experience, including building, leading, and developing high-performing teams.

Preferred Qualifications:
- Strong understanding of the creator ecosystem, digital content landscape, and the needs and motivations of creators
- Experience working cross-functionally with Marketing, Communications, Product, and/or Monetization teams to deliver integrated business outcomes.
- Strong strategic thinking, project management, and stakeholder management skills, with the ability to drive execution in a fast-paced, matrixed environment.
- Excellent written and verbal communication skills, with the ability to craft compelling narratives and translate creator insights into actionable strategies.
- Experience using data and creator insights to inform strategy, measure impact, and optimize programs and campaigns.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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