Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleThe Country HR Business Partner / HR Lead is the senior HR leader accountable for shaping and executing the people strategy within the assigned country. The role partners closely with country leadership, market leadership, delivery center leadership, Global HR Partners, and HR Centers of Excellence to translate business priorities into practical, compliant, and measurable people outcomes.
This role serves as a trusted advisor to senior leaders, ensuring workforce strategies support business objectives, employee engagement, organisational effectiveness, leadership capability, and sustainable growth. Success is demonstrated through effective workforce planning, strong employee and labour relations, consistent execution of HR programmes, robust governance, informed decision making, and proactive risk management aligned with local legal requirements.
Where applicable, the role also leads and develops local HR resources, ensuring seamless delivery of HR support across the country and delivery centres.
Key ResponsibilitiesPeople Strategy & Business Partnership- Own and execute the country people strategy, aligning workforce priorities with business objectives and financial plans.
- Translate business strategy into actionable workforce, talent, organisational, and capability plans.
- Serve as the primary HR advisor to country and business leadership teams.
- Provide strategic counsel on organisational effectiveness, leadership capability, engagement, retention, and performance.
Leadership Partnership- Partner with senior country, commercial, and delivery leaders to drive business outcomes through people strategies.
- Act as a trusted advisor on workforce decisions, organisational design, succession planning, and business transformation.
- Participate as a member of relevant country or delivery centre leadership teams.
Employee & Labour Relations- Provide expert guidance on complex employee relations, labour relations, performance management, investigations, grievances, disciplinary matters, and workforce change initiatives.
- Ensure employee matters are managed consistently, fairly, and in compliance with applicable legislation.
- Partner with legal and compliance stakeholders on sensitive labour and employment issues.
HR Governance & Compliance- Own country HR processes and policies, ensuring consistent application and continuous improvement.
- Ensure compliance with local labour legislation, company policies, and global HR standards.
- Proactively identify and mitigate people-related risks that may impact employees, operations, or business performance.
Workforce Planning & Organisational Change- Lead workforce planning discussions with business leaders, utilising analytics and insights to support decision making.
- Support organisational design, restructuring, transformation, and change management initiatives.
- Develop workforce solutions that balance business requirements with employee experience and compliance obligations.
Talent, Leadership & Employee Experience- Partner with leaders on talent reviews, succession planning, leadership development, performance management, and retention.
- Drive employee engagement initiatives and action planning.
- Support development of high-performing, inclusive, and accountable teams.
HR Programme Deployment- Partner with Global HR Partners and HR Centers of Excellence to deploy talent, learning, diversity, workforce planning, total rewards, recruitment, and employee experience programmes.
- Translate global programmes into locally relevant execution plans with clear ownership, timelines, and outcomes.
- Monitor programme effectiveness and drive continuous improvement.
HR Team Leadership (where applicable)- Lead, coach, and develop local HR Business Partners and HR professionals.
- Foster collaboration across HR teams to ensure consistent and high-quality HR support.
- Build organisational capability within the HR function.
Data, Insights & Continuous Improvement- Use workforce analytics, business data, and employee insights to identify trends, risks, and opportunities.
- Translate data into actionable recommendations for business leaders.
- Establish a disciplined operating rhythm that enables proactive and timely HR support.
Who You AreRequired Skills & Experience
- Significant experience in a senior HR Business Partner, HR Manager, Country HR, HR Lead, or equivalent leadership role.
- Proven experience partnering with senior business leaders within complex, matrixed organisations.
- Strong expertise in employee relations, labour relations, and employment legislation.
- Demonstrated success in workforce planning, organisational design, and change management.
- Experience influencing senior leadership and driving strategic people initiatives.
- Strong understanding of talent management, compensation, learning, performance, engagement, and succession processes.
- Experience partnering effectively with Centres of Excellence and global HR organisations.
- Ability to interpret workforce data and translate insights into business action.
- Excellent stakeholder management, communication, and influencing skills.
Preferred Skills & Experience
- Experience supporting technology, consulting, outsourcing, managed services, or shared services organisations.
- Experience supporting large-scale workforce transformation initiatives.
- Experience operating within global, matrixed organisations.
- Familiarity with strategic workforce planning, scenario modelling, and organisational diagnostics.
- Experience leading or coordinating HR teams across multiple locations.
Leadership Competencies
- Strategic Thinking with Strong Execution
- Ownership and Accountability
- Business Acumen
- Sound Judgement and Decision Making
- Courageous and Constructive Challenge
- Stakeholder Influence and Relationship Management
- Inclusion and Employee Advocacy
- Resilience and Adaptability
- Continuous Improvement Mindset
- Data-Driven Decision Making
Education & Qualifications
- Degree in Human Resources, Business Administration, Law, Psychology, Economics, or a related field.
- Advanced HR, Labour Relations, Coaching, Change Management, or Employment Law certifications are advantageous.
- Fluency in local language(s) as required by country needs.
- Professional English proficiency.
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
