Lead a high-impact operations team where accuracy, timeliness, and controls matter every day. In this role, you will strengthen how client funds transfers are executed while developing a team that delivers consistent outcomes. If you thrive in a fast-paced environment and enjoy simplifying complex processes, you will find meaningful opportunities to grow and lead.
As a Vice President in the Funds transfer operations team, you will lead a team responsible for end-to-end execution and control of funds transfer processing. You will own operational performance, reinforce risk and control discipline, and help deliver strong client experience through accurate and timely processing. You will set clear accountability and drive continuous improvement to reduce manual effort and increase consistency.
Job responsibilities
- Lead, develop, and manage a team of funds transfer professionals by setting clear expectations for performance, quality, and conduct.
- Own accurate, timely, and compliant processing of funds transfer activity by meeting service levels and deadlines.
- Maintain a strong control environment by aligning processes to regulatory requirements, internal policies, and risk standards.
- Identify, escalate, and resolve operational risks, exceptions, and process breaks with sound judgment and urgency.
- Drive process improvement by simplifying workflows, removing unnecessary steps, and increasing consistency and scalability.
- Partner with technology, risk, and transformation partners to deliver automation or AI-enabled improvements while maintaining appropriate oversight and controls.
- Use operational data, metrics, and reporting to monitor performance, identify trends and risks, and prioritize improvement opportunities.
- Build and sustain relationships with client-facing coverage and service teams by acting as a trusted operational partner on behalf of clients.
- Manage competing priorities across high-volume periods without compromising control discipline or client experience.
- Provide clear reporting on operational performance, risks, and improvement initiatives to senior stakeholders.
Required qualifications, capabilities, and skills
- Minimum five years of experience of banking or financial services, including exposure to operations within a strong control environment.
- Demonstrated people leadership experience, including managing and developing teams.
- Demonstrated verbal and written communication skills across operational and senior audiences.
- Proven experience operating within a regulatory controls framework with a strong understanding of operational risk.
- Track record of driving process improvement, operational efficiency, and implementation of process or technology-enabled change.
- Demonstrated ability to use operational data and performance metrics to identify risks, trends, and process improvement opportunities.
- Demonstrated ability to perform in a fast-paced environment with competing priorities and tight deadlines, using sound judgment and effective escalation.
Preferred qualifications, capabilities, and skills
- Experience in payments operations.
- Hands-on experience with wire transfer and funds transfer operations.
- Experience using data analytics, reporting tools, or business intelligence solutions to support operational decision-making and process improvement.
- Experience partnering with technology and transformation teams to deliver automation-driven or other technology-enabled process improvements.
- Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.
Additional information
- Visa sponsorship is not available for this position.
- Work schedules will be full-time in office.
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMJ.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
