Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleAs a Lead, Data Center Management at Kyndryl, you are responsible for the overall management of site operations, facility governance, asset management, and operational excellence across assigned data center locations. You will ensure the efficient operation of facilities while driving cost optimization, compliance, service quality, and strategic initiatives aligned with Kyndryl's global standards.The role combines operational leadership, stakeholder management, financial oversight, and project execution, serving as the primary representative of Real Estate & Facilities (RE&F) and Kyndryl within the site ecosystem and external communities.Key ResponsibilitiesSite Operations & Facility Management- Own and manage day-to-day data center site operations.
- Ensure effective governance of facility assets and site infrastructure.
- Maintain high standards of operational performance, safety, compliance, and service delivery.
- Manage and maintain comprehensive site records and documentation for reporting, audits, and regulatory requirements.
- Serve as the site-level owner of data integrity for all facility-related information.
- Oversee the implementation and execution of processes related to:
- Real estate services
- Construction activities
- Facility management services
Financial Management & Cost Optimization- Manage site operating expenses and financial performance.
- Identify, develop, and implement cost-saving initiatives while maintaining service quality and operational resilience.
- Support annual business planning processes.
- Provide input into regional Opex and Capex budget planning.
- Monitor and manage site-level financial performance against approved budgets.
Vendor & Contract Management- Manage third-party service provider performance at the site level.
- Establish performance expectations and service delivery standards.
- Drive operational accountability through performance reviews and governance processes.
- Negotiate contracts and commercial agreements to achieve optimal service levels and cost efficiency.
- Ensure supplier compliance with contractual, operational, and safety requirements.
Governance, Standards & Continuous Improvement- Drive implementation of RE&F project management standards, methodologies, processes, and governance frameworks.
- Execute global initiatives at the site level.
- Implement global standards, technologies, and best practices.
- Lead continuous improvement efforts to enhance operational effectiveness and facility performance.
- Ensure alignment with corporate policies, regulatory requirements, and industry standards.
Stakeholder & Resource Management- Represent RDC and Kyndryl with service partners, suppliers, customers, and external communities.
- Leverage site resources effectively, including:
- People
- Technology
- Communication channels
- Partner with key stakeholders to ensure successful facility operations and project delivery.
- Build strong working relationships across business functions and leadership teams.
Project Management ResponsibilitiesAs a Project Manager, you will lead and coordinate facility-related initiatives across the site portfolio.Project Delivery- Manage facility projects from initiation through completion.
- Lead building openings, closures, expansions, consolidations, and refurbishment projects.
- Ensure projects are delivered on time, within budget, and according to quality standards.
- Develop project plans, schedules, budgets, and risk mitigation strategies.
- Monitor project performance and communicate progress to stakeholders.
Cross-Functional CollaborationWork closely with internal and external stakeholders, including:- Territory Leadership
- Site Leadership
- Marketing
- Security
- Corporate Health & Safety
- Chief Information Office (CIO)
- Human Resources
- Real Estate & Facilities Teams
- External Service Providers and Contractors
Strategic Execution- Translate business objectives into successful facility and infrastructure projects.
- Support workplace and operational transformation initiatives.
- Drive innovation and operational excellence across assigned sites.
- Ensure facilities reflect Kyndryl's commitment to quality, sustainability, safety, and employee experience.
Required Competencies- Data Center Operations Management
- Facility Management
- Real Estate & Construction Governance
- Financial & Budget Management
- Vendor and Contract Management
- Project & Program Management
- Risk Management
- Stakeholder Engagement
- Process Improvement & Operational Excellence
- Cross-Functional Leadership
- Communication & Negotiation Skills
- Strategic Planning & Execution
Success ProfileThe successful candidate is a proactive leader who can balance operational excellence with strategic execution. They excel in managing complex facility environments, optimizing costs, driving continuous improvement, leading transformational projects, and collaborating effectively across diverse teams to deliver outstanding business outcomes for Kyndryl.Who You AreWhat You'll BringYou are an experienced facilities and data center professional with a proven track record of managing complex operations, delivering strategic projects, and driving continuous improvement. Beyond your technical expertise, you demonstrate a growth mindset and are committed to ongoing professional development.You are customer-focused, ensuring operational decisions support business objectives and stakeholder satisfaction. You thrive in collaborative, multicultural environments and effectively build relationships across organizational boundaries to achieve common goals.Required Skills and ExperienceFacilities & Site Operations- Extensive experience managing data center facilities, critical infrastructure, and site operations.
- Proven ability to maintain highly available, safe, and compliant facility environments.
- Strong understanding of facilities management, vendor governance, and operational excellence.
- Demonstrated success in driving workplace experience, sustainability, and continuous improvement initiatives.
- Accountable for the overall condition, appearance, functionality, and performance of assigned facilities and sites.
- Responsive and proactive in addressing stakeholder and employee feedback related to facilities and workplace services.
Leadership & Stakeholder Management- Strong stakeholder management skills with the ability to influence and collaborate across multiple business functions.
- Experience leading cross-functional initiatives and coordinating diverse teams to achieve business objectives.
- Demonstrated ability to build effective relationships with customers, suppliers, partners, and senior leadership.
Education & Languages- Bachelor's degree in Engineering, Facilities Management, Business Administration, or a related field.
- Advanced proficiency in English, both written and verbal.
Project Execution & Governance- Lead the planning, execution, and delivery of facility, infrastructure, and real estate projects.
- Develop and maintain strong relationships with stakeholders, ensuring business requirements are clearly understood and achieved.
- Coordinate internal teams, contractors, and service providers to deliver project objectives successfully.
- Provide project governance, oversight, and reporting to ensure compliance with corporate standards, budgets, timelines, and quality requirements.
- Drive project performance through effective risk management, issue resolution, and continuous monitoring.
- Ensure all projects are completed safely, efficiently, and in alignment with strategic business goals.
Team Development & Collaboration- Support regional and global initiatives that promote collaboration, engagement, and knowledge sharing.
- Foster a culture of teamwork, accountability, innovation, and continuous learning.
- Conduct project close-out reviews, capturing lessons learned and opportunities for future improvement.
- Act as a mentor and trusted advisor to colleagues and project teams.
Financial Management & Risk Oversight- Support annual operating and capital budget planning processes.
- Identify and implement cost optimization opportunities while maintaining operational excellence and service quality.
- Monitor financial performance and ensure projects remain within approved budgets.
- Ensure compliance with corporate governance standards, regulatory requirements, and audit controls.
- Proactively identify operational and project risks and develop effective mitigation strategies.
- Support business continuity, resilience, and risk management initiatives across the site portfolio.
Preferred Skills and ExperienceCertificationsProfessional certifications in data center operations, facilities management, sustainability, business continuity, or project management are highly desirable, including:- Certified Data Centre Professional (CDCP)
- Data Center Design Awareness (DCDA)
- Energy Efficiency Professional (EPRO)
- Business Continuity Management (BCM)
- Operations Professional (OPRO)
- PMP, PRINCE2, or equivalent project management certification
Additional Competencies- Project Management: Strong expertise in project delivery, capital planning, resource management, and vendor governance.
- Multitasking & Prioritization: Ability to successfully manage multiple concurrent projects and operational priorities in a fast-paced environment.
- Communication: Excellent verbal and written communication skills, with the ability to engage effectively at all organizational levels.
- Analytical Thinking: Strong capabilities in forecasting, investment planning, budgeting, reporting, audit readiness, and data-driven decision-making.
- Leadership & Influence: Demonstrated ability to lead diverse regional teams and influence stakeholders within complex matrix organizations.
- Organization & Problem Solving: Exceptional organizational, analytical, and critical-thinking skills with a proactive approach to resolving challenges.
Success ProfileThe ideal candidate combines strong operational leadership with strategic thinking and project management expertise. They excel at managing complex data center environments, driving operational excellence, optimizing costs, leading transformational projects, and building trusted relationships across a global organization. The successful candidate consistently delivers high-quality results while supporting Kyndryl's commitment to safety, sustainability, innovation, and customer success.Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
