Join the Clean Energy RevolutionBecome an
Enterprise Services, Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll serve as a senior technical leader and trusted business liaison for the Customer Service technology portfolio. You'll combine broad technology expertise with business acumen, creativity, and sound judgment to navigate complex and often unique challenges, translate business needs into effective technology solutions, and shape strategic roadmaps and initiatives that improve operational performance and service delivery.
As an
Enterprise Services, Senior Advisor, you'll lead complex, cross-functional efforts spanning IT operational processes, application integration, channel architecture, service and performance management, and software quality assurance. You'll serve as a key liaison between IT and Customer Service organizations, bringing together business and technical stakeholders to resolve operational challenges, define strategic solutions, and align priorities. You'll take ownership for driving key initiatives from strategy and roadmap definition through implementation, while advancing continuous improvement, digital transformation, artificial intelligence, and automation. You'll also apply data and performance insights to guide decisions, influence technology investments, and develop innovative approaches that can shape future solutions. Are you ready to take on the challenge to help us build the future?
Responsibilities- Utilizes IT services model and drives end to end integration of services to ensure the client's needs are met across Enterprise Transformation Services (ETS).
- Leads, coordinates and provides IT systems integration expertise including data analysis and in-depth business knowledge.
- Identifies and analyzes business and technical requirements to ensure they are in line with enterprise strategic requirements. Identifies and mitigates business functional and technical risks associated with enterprise requirements and proposed solutions. Ensures that planned application changes are tested before they are transferred to production.
- Plans functional and cross-functional technical initiatives and may direct the work of others or charter and/or lead cross-functional technical teams. Applies demonstrated subject-matter expertise in efficiently integrating business operations, services and processes with associated systems, programs, and applications.
- Ensures a uniform approach is used for resolving and handling customer feedback & facilitates the escalation and resolution of issues.
- Facilitates and fosters a culture of systems, data and process innovation and continuous improvement across multiple business and IT departments.
- Creates and maintains the operational report that ties to business strategies and priorities.
- Acts independently to uncover and resolve issues associated with the development and implementation of organizational goals.
- A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
Minimum Qualifications- Bachelor's degree in business administration, information technology or a related field Ten or more years of experience in information technology.
Preferred Qualifications- Experience developing technology strategies and roadmaps and driving digital transformation initiatives within large, complex organizations.
- Broad experience with customer-facing digital technologies, including web and mobile applications, contact center platforms, channel architecture, cloud technologies, analytics, artificial intelligence, and automation.
- Experience with IT service and performance management, including oversight of managed service providers (MSPs) and service delivery performance.
- Experience with application monitoring and observability technologies and standards, such as Azure Monitor, Dynatrace, Splunk, and OpenTelemetry (OTel).
- Demonstrated ability to lead complex, cross-functional initiatives in a matrixed environment, achieving outcomes through collaboration and influence.
- Strong communication, analytical, and decision-making skills, with demonstrated ability to communicate effectively with management and executive leadership.
Additional Information - This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
- Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
- Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
- The primary work location for this position is Rosemead
- Position will require up to 5% traveling and being out in the field throughout the SCE service territory.
About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.
