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Overview:As a Senior Solutions Architect on GitLab’s AMER East Enterprise team, you’ll be a trusted advisor to large, complex organizations in the region. You’ll show how GitLab’s AI-powered DevSecOps platform meets both technical requirements and business objectives across the software development lifecycle, from planning through monitoring. You’ll guide enterprises through their digital transformation journeys, bringing deep technical expertise, strong customer empathy, and the credibility to engage everyone from practitioners to executives.
Reporting to a regional Solutions Architect Manager and partnering closely with Account Executives and cross-functional teams, you'll own technical evaluations, including proofs of value and workshops, shape solution architectures, and serve as the voice of the customer back to Product Management. You'll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab's differentiated position in an AI-driven DevSecOps landscape.
What you'll do:
- Own the technical strategy for your assigned enterprise accounts, from discovery through adoption, and solve customer issues of broad scope and high complexity.
- Drive the technical evaluation process as the directly responsible individual, including solution design, proof of concept or proof of value ownership, workshop design, and the technical components of tenders, audits, and value stream assessments.
- Lead competitive analysis and positioning on complex opportunities in the region, articulating GitLab’s differentiated value in an AI-driven DevSecOps landscape.
- Partner with Account Executives and regional sales teams across AMER East Enterprise to shape and execute account strategies. Contribute technical insight to account and territory planning, and coach sales colleagues on deal qualification.
- Build deep relationships with technical practitioners and business leaders across multiple teams and levels of the customer organization, and help them become GitLab advocates.
- Advise customers on modern software development, CI/CD, security, and cloud practices, challenging existing approaches to improve return on investment.
- Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning.
- Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners.
- Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.
- Mentor Solutions Architects and contribute to team learning and SA organizational initiatives.
- Bring fresh ideas to customer calls and demos based on current market trends, and create reusable examples and technical collateral for customers and partners.
What you'll bring
- Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.
- Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.
- Hands-on experience with GitLab or comparable source control, continuous integration and continuous deployment, and collaboration platforms, and the ability to map platform capabilities to customer use cases.
- Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.
- Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.
- Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers.
- Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing.
- Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.
- Ability to travel as needed, in line with GitLab’s travel policy.
About the teamThe Solutions Architect team is part of GitLab’s Sales organization and is the technical counterpart to Account Executives. This role focuses on enterprise opportunities across AMER East and reports to a regional Solutions Architect Manager. We help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, build reusable technical collateral, and act as the voice of the customer. We’re focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a fast-changing AI and DevSecOps landscape.
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Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
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