101 jobs for "Customer Success Manager, Senior Manager (BtoC)"

Senior Customer Success Manager, Mid Market

At Atlassian - Remote / Flexible

Posted on Nov 3

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Digital Customer Success, Senior Manager

At Equinix, Inc - Remote / Flexible

Posted on Nov 5

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Senior Customer Success Manager, Enterprise - France (French Speaking)

At Atlassian - Remote / Flexible

Posted on Oct 19

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Digital Customer Success, Senior Manager

At Equinix, Inc - Remote / Flexible

Posted on Nov 5

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Senior Product Manager, Customer Success

At Equinix, Inc - Remote / Flexible

Posted on Nov 4

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Senior Non-Qualified Defined Contribution Customer Success Manager - Virtual

At Alight Solutions LLC - Remote / Flexible

Posted on Oct 21

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Senior Customer Success Manager

At Samsara Inc. - Remote / Flexible

Posted on Oct 23

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Senior Manager, Customer Success Architects, EMEA

At Atlassian - Remote / Flexible

Posted on Oct 10

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Senior Manager, Customer Success

At Twilio - Remote / Flexible

Posted on Sep 21

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Senior Product Manager, Customer Success

At Equinix, Inc - Remote / Flexible

Posted on Nov 4

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Senior Product Manager, Customer Success

At Equinix, Inc - Remote / Flexible

Posted on Nov 4

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Senior Manager, Customer Success, Strategic - DACH (German Speaking)

At Atlassian - Remote / Flexible

Posted on Oct 1

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Customer Success Architect

At GitLab - Remote / Flexible

Posted on Oct 16

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Customer Success Manager, EMEA

At Jumio - Remote / Flexible

Posted on Oct 19

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Sr. LogScale/NG SIEM Customer Success Manager - Bilingual (Spanish/English) (Remote)

At CrowdStrike - Remote / Flexible

Posted on Sep 15

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Strategic Customer Success Manager, Global Accounts

At Waters - Remote / Flexible

Posted on Sep 23

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Sr Market Application Specialist

At Waters - Remote / Flexible

Posted on Sep 23

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Senior Manager of Success Architects

At GitLab - Remote / Flexible

Posted on Sep 28

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Manager, Customer Success Architects (AI)

At Atlassian - Remote / Flexible

Posted on Sep 15

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Senior Manager, Qualifed Success Architecture

At Salesforce - Remote / Flexible

Posted on Oct 31

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Atlassian

Senior Customer Success Manager, Mid Market

Remote / FlexibleSalesPosted 6 days ago

Apply on company site View full job

Sales | Austin, United States | Remote, Remote

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Atlassian Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to align on strategic goals and unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users.

As a CSM, you'll build relationships and demonstrate an understanding of the Atlassian customer journey. You'll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.

You'll use your solution expertise to cut across multiple products and solution practice areas. You'll work with a variety of customer profiles including executives, administrators and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment.

Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes.
Collaborate with the customer and account team members to develop Customer Success Plans, including regular check-ins, EBRs (Executive Business Reviews), and strategic planning sessions. The account team includes the account executive, solution partners, and other Atlassians.
Manage post-sales activity for your customers through relationship-building, product expertise and execution.
Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.
Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.
Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate.
Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers.

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

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About Atlassian

Atlassian is a leading provider of collaboration software. Our software products help teams all over the planet make the impossible, possible.

Size: 10,000+ employees
Industry: Technology

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