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Enterprise Mobility

Customer Service Representative - Rapid City Regional Airport

Remote / Flexible$18/hrPosted 9 days ago

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Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Nationa/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $18 / hour plus bonus and commission opporunities (potential for $12,000 in annual bonus and commission). This position is located at the Rapid City Regional Airport (RAP) - 4550 Terminal Rd, Rapid City, SD 57703.

We offer:

Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development

We have the following schedules available:

Friday - Tuesday: 4:00pm to 1:00am (Off Wednesday/Thursday)
Wednesday - Sunday: 7:00am to 4:00pm (Off Monday/Tuesday)

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
High School Diploma or G.E.D. required
Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
No drug or alcohol-related convictions on driving record in the past 5 years

About Enterprise Mobility

Enterprise is a family-owned, world-class portfolio of transportation brands that services the entire globe, with nearly 9,000 locations and more than 90,000 team members.

Size: 10,000+ employees
Industry: Client Services

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