Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job Summary
Be the person who brings our workplace experience to life.This is a highly visible, people-focused role at the heart of our office. You'll create a welcoming experience for employees and visitors, build community through events and activities, and become a trusted go-to person who anticipates what people need to have a great day at work. Combining hospitality, events, communications and workplace coordination, you'll help create an environment where people feel welcomed, connected and supported.
What You'll Be DoingCreate a Great Workplace Experience - Welcome employees, visitors and guests and create a positive experience from arrival to departure.
- Manage the welcome experience, including visitor check-in, badging and host notifications.
- Build strong relationships with employees and become a trusted point of contact for workplace questions and support.
- Look for opportunities to surprise and delight our customers and make their workplace experience even better.
- Help new hires navigate CRE services and connect them with the right teams when additional support is needed.
Bring Our Community Together - Create a welcoming and collaborative office environment through events, activities and everyday interactions.
- Plan and deliver engaging on-site events, from concept and promotion through to execution.
- Support office-wide meetings, All Hands and catering requirements.
- Create engaging communications using channels such as Outlook, Viva Engage and Office Raven.
- Capture and share office moments that help build engagement, connection and culture.
Keep the Workplace Running Smoothly - Partner with CRE colleagues, landlords, vendors and service providers to deliver a seamless workplace experience.
- Coordinate vendor services, contracts and service expectations, resolving issues when needed.
- Support workplace requests through the office ticketing system and make sure queries reach the right team.
- Coordinate meeting rooms, deliveries, mail, security badges and other day-to-day workplace needs.
- Support catering and event budgets while balancing quality and cost effectiveness.
Keep People Safe - Make the safety and security of employees and visitors a priority.
- Be familiar with emergency procedures and know when and how to escalate an issue.
- Identify and communicate potential security or workplace concerns to the appropriate teams.
- Follow Equinix policies and procedures relating to visitors, workplace safety and security.
- Participate in the site's emergency call tree and out-of-hours response process.
What We're Looking For - Strong customer-facing experience, ideally within hospitality, workplace experience or a similar service-focused environment.
- A genuine passion for creating welcoming and memorable experiences.
- Excellent interpersonal skills and confidence building relationships with a wide range of people.
- Strong written and verbal English communication skills.
- Excellent organisation and multitasking skills, with the ability to manage competing priorities.
- Confidence handling challenging customer situations calmly and professionally.
- Comfortable using digital communication and social platforms.
- A proactive, hands-on approach and the ability to spot what needs doing before being asked.
- A four-year college/university degree or equivalent relevant customer or hospitality experience.
- A Bachelor's degree in Business Management is preferred but not essential.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here. This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
