About the teamThe Post-Closing Consummation Disclosure (PCCD) team supports the accuracy and compliance of mortgage disclosures after loan consummation. The team reviews final loan information, identifies discrepancies, and coordinates with closing, funding, settlement, and compliance partners to resolve issues and provide corrected disclosures when required. Through timely follow-up and thorough documentation, the team helps ensure borrowers receive accurate information and loan files remain complete and audit-ready.
Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow's mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.
About the roleThe PCCD Analyst supports the accurate, timely, and compliant resolution of post-closing conditions and documentation items. This role reviews loan files and outstanding requirements, researches discrepancies, coordinates corrections with internal and external partners, and maintains complete records so loans can advance through delivery and investor-purchase workflows.Review assigned post-closing conditions, documentation requests, and exception queues; prioritize work based on aging, investor deadlines, loan status, and operational risk.
- Analyze closed loan files, system data, and supporting documents to identify missing, inaccurate, incomplete, or inconsistent information.
- Research and resolve conditions by partnering with Loan Delivery, Investor Purchase, Trailing Documents, Closing, Funding, Processing, Underwriting, and external parties.
- Request, obtain, review, and index corrected or supplemental documentation in accordance with established procedures.
- Validate that resolved conditions meet applicable internal controls, investor requirements, and documentation standards before disposition or escalation.
- Maintain accurate notes, task statuses, supporting evidence, and audit trails in Encompass, document-management systems, investor portals, and approved trackers.
- Communicate condition requirements and follow-up needs clearly to internal partners; escalate time-sensitive, complex, or high-risk issues promptly.
- Monitor personal pipeline, aging, turnaround time, and repeat-defect themes; identify opportunities to improve quality and reduce rework.
- Support quality-control reviews, investor requests, audits, and operational reporting as needed.
- Safeguard borrower information and comply with ZHL policies, investor/agency requirements, and applicable regulatory and privacy standards.
This role has been categorized as an Office position. "Office" employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.
Who you are- 2+ years of U.S. residential mortgage experience in post-closing, loan delivery, processing, closing, funding, disclosure, or a related mortgage-operations function.
- Working knowledge of mortgage loan documents, loan-file lifecycle, post-closing controls, and documentation or data-exception resolution.
- Experience with Encompass or a comparable loan origination system; experience with document-management systems and investor portals preferred.
- Strong attention to detail, analytical problem solving, organization, and ability to manage a deadline-driven work queue.
- Clear written and verbal communication skills and an ability to coordinate effectively across teams.
- Commitment to quality, confidentiality, control discipline, and continuous improvement.
Get to know usAt Zillow, we're reimagining how people move-through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of
FORTUNE 100 Best Companies to Work For® in 2026, and included on
TIME's America's Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry-and your career-forward, together.
Zillow Group is committed to fostering an inclusive, innovative environment and to providing equal employment opportunities. We comply with applicable laws that prohibit discrimination in employment and recruitment.
If you have a disability or special need that requires accommodation during the recruitment process, please contact your recruiter directly.
Qualified applicants will be considered for employment in accordance with applicable law.
