About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description Visa Consulting & Analytics (VCA) is known for its multi-disciplinary teams, payments expertise and its unique VisaNet data-driven insights. We support Visa's ecosystem of partners by advising them on payments strategy, proposition design, digital solutions and portfolio optimisation. Our clients include banks, retailers, fintechs, airlines and government agencies.
The VCA Australia, NZ and Pacific Islands team sits within the Asia Pacific advisory practice and has offices in Sydney, Melbourne and Auckland.
The Manager role reflects the increasing demand for VCA services from our clients. Based in Sydney, the Manager will report to Portfolio Optimisation Practice Lead in VCA AuNZPI Consulting team, support projects across consulting service areas as well as driving practice development activities.
This role is a 12-month maternity leave contract.
What a Client Consulting Manager does at Visa:
You will work on consulting engagements for Visa's clients in Australia, New Zealand and the Pacific Islands. Our multi-disciplinary teams provide advice, problem solving skills, data insights and specialist expertise to drive growth and profitability in our clients' payments businesses.
Typical engagements can include:
- Lifecycle management initiatives
- Digital customer experience
- Profitability optimisation
You will be responsible for significant components of client engagements, and in some cases end-to-end delivery of client engagements. Typically, this will involve the Manager interacting with the client team, gathering and managing project inputs, analysing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. The full range of responsibilities are detailed below.
Responsibilities:
- Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and outcomes / deliverables.
- Prepare project materials including interview guides, data requirements, concepts, frameworks.
- Undertake client interview, collecting and analysing inputs such as client information, data, processes, policies, competitive and environmental information.
- Create compelling PowerPoint presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly.
- Manage junior team members such as Associates, Analysts and Interns.
- Ensure project engagements remain on track, utilising governance frameworks and mitigating / resolving complex problems that emerge during engagements.
- Identify solutions and recommendations that address client objectives and result in performance improvement.
- Continuously build knowledge, drive new initiatives and support thought leadership pieces.
- Collaborate with local client relationship managers/other functional teams to gain insights and support client engagement and execution.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications The ideal candidate will likely have:
- 5+ years of relevant experience in consulting or corporate strategy.
- Experience in payments or financial services.
- Experience in consumer banking.
- Strong analytical and problem-solving skills, with demonstrated intellectual and analytical rigor.
- Strong proficiency with AI tools (Microsoft CoPilot, Claude).
- Strong team orientation, collaborative, flexible, able to work effectively in a matrixed organization and enjoys learning through new challenges.
- Superior detail orientation, ensuring the highest level of quality/rigor in reports and data analysis.
- Experience in and passion for the power of analytics to yield insights and a proven ability to build models in Microsoft Excel to support business cases.
- Exposure to customer experience design (using human centered design / design thinking).
Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
