Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The RoleThe successful candidate will work directly with business stakeholders and collaborate closely with AMS technical leadership, infrastructure teams (CICS, Datacom, z/OS, and other mainframe technologies), Batch & Console Operations, and Batch Scheduling teams to support Production and UAT batch and online environments.
The role requires strong technical ownership, problem-solving skills, and the ability to work independently with minimal supervision, ensuring solutions meet business requirements while maintaining application quality, operational stability, and service reliability.
Primary Responsibilities- Investigate, troubleshoot, and resolve Production and UAT batch and online application failures.
- Document incidents, root causes, resolutions, technical designs, and operational procedures.
- Support UAT and Production batch processing from start to finish, including providing correction instructions to Operations teams.
- Engage directly with business stakeholders to gather, analyze, and clarify business requirements.
- Perform impact analysis and solution design for production issues, enhancements, and service requests.
- Create and maintain functional specifications, technical design documents, process flows, and operational documentation.
- Modify COBOL programs, reporting solutions, batch schedules, and database data based on business requirements.
- Perform development, unit testing, production installations, and post-implementation support.
- Monitor and respond to support requests, alerts, and incidents.
- Act as a liaison between business users, Operations, Scheduling, and technical teams to ensure successful delivery of changes.
- Support effort estimation, planning, testing, implementation, and production validation activities.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You AreRequired Technical and Professional Experience- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- 10-15 years of experience in mainframe application development and support, preferably within the healthcare industry.
- Working hours must align with the customer's business hours, Monday through Friday, from 8:00 AM to 5:00 PM Mountain Time (MT), equivalent to 9:00 AM-6:00 PM Central Time (CT) and 10:00 AM-7:00 PM Eastern Time (ET), to ensure consistent operational coverage and effective engagement with customer stakeholders.
- Participation in a 24x7 on-call support rotation, including evenings, weekends, and holidays, to ensure continuous support coverage.
- Proficiency in COBOL programming within an IBM z/OS environment.
- Expertise in Job Control Language (JCL).
- Knowledge of mainframe technologies, including CICS, VSAM, and CA-Datacom.
- Strong Production Support experience, including batch support, online support, incident resolution, break-fix analysis, and implementation of permanent fixes.
- Familiarity with TSO, ISPF, and SDSF.
- Experience throughout the software development lifecycle, including requirements analysis, solution design, development, testing, implementation, and production support.
- Demonstrated ability to independently own enhancements, defects, and service requests from inception through production deployment, including requirements gathering, solution design, impact analysis, development, testing, implementation, and post-production support.
- Experience working directly with customer business stakeholders to understand requirements, evaluate solution options, provide recommendations, and translate business needs into technical solutions.
- Strong analytical, problem-solving, and critical-thinking skills, including the ability to perform application impact analysis across batch, online, database, and interface components.
- Strong written and verbal communication skills, including the ability to create high-quality technical and functional documentation and effectively communicate with both technical and non-technical audiences.
- Familiarity with software development methodologies (Agile, Waterfall).
Preferred Technical and Professional Experience- Experience in healthcare applications and claims processing.
- Experience in a Systems Analyst, Lead Developer, or similar customer-facing technical role.
- Experience facilitating requirements gathering sessions, solution design discussions, UAT activities, and implementation planning directly with customer business stakeholders.
- Experience estimating, coordinating, and independently managing small-to-medium enhancements and service requests throughout their lifecycle.
- Experience with CA Jobtrac.
- Experience with Endevor or equivalent software configuration management tools.
- Experience with file transfer protocols and tools, including NDM, FTP, and SFTP.
Being YouDiversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
