We're looking for Junior Account Manager ApprenticeTo support Cornerstone's Client Management team, we are looking for an ambitious and driven Junior Account Manager (AM) Apprentice who will support Senior Account Managers in their daily tasks and get the opportunity to develop their skills by helping to manage a client portfolio.
As a Junior AM Apprentice you will integrate the sales team (UK SMB and Mid-Market client team), assisting the team in providing our clients with the best experience in order to foster customer satisfaction, loyalty and upsell. You will contribute to the prospection activities under the Account Managers guidelines.
In this role, you will...- Assist the Account Managers in the sales process and preparation of client meetings and workshops
- Develop strong knowledge of Cornerstone products, solutions and customer use cases, enabling you to provide relevant research, insight and recommendations with increasing independence.
- Build and maintain account intelligence, researching customers, their business priorities and organisational structures to help Account Managers better understand their accounts.
- Support stakeholder mapping and contact enrichment, identifying relevant decision-makers and influencers, and highlighting gaps in customer relationships.
- Conduct competitive and market intelligence across a diverse portfolio of customers, identifying trends, business challenges and potential sales opportunities.
- Support the preparation of business reviews and other client presentations
- Support targeted sales and customer engagement campaigns working in collaboration with marketing to create attendance and follow up activity
- Help Account Managers broaden customer engagement by identifying opportunities to connect with additional stakeholders utilising Linkedin Sales Navigator and leveraging industry insights to support conversation
- Own defined sales administration activities including CRM hygiene and contact management reducing administrative workload for Account Managers.
- Proactively manage internal follow-ups and collaborate with Customer Success, Delivery, Customer Support and other internal stakeholders to resolve customer requirements and keep actions progressing.
- Share successful approaches, campaigns and use cases with the wider Sales Coordinator and Account Management teams, ensuring that best practice is replicated across accounts.
- Proactively engage with Account Managers to understand their priorities and identify where you can add value, rather than relying solely on task-based requests.
- Develop sufficient account and product knowledge to become a trusted extension of the Account Manager, taking ownership of defined activities from initial research through to execution and follow-up.
You've Got What It Takes If You Have/Are...- Business school - Masters degree
- Sales and business development skills
- Fluent in English (C1-C2)
- Excellent communication and presentation skills
- Detail-oriented with excellent organizational and project management skills
- Relationship management, ability to get people on board through negotiation and consensus building
- Strong empathy for customers AND passion for revenue and growth
- A good level of English
- resourceful and flexible, embrace changes
- a great listener, what matters the most to you is finding solutions to problems your team or customers have told you about
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
- Consideration for privacy and security obligations
Extra Dose of Awsome If You have ...- Previous experience in Business Development or Account Management
- Previous experience in the SaaS software industry
- Knowledge of HR processes
