About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.
Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.
The Opportunity:
Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs.
The ideal candidate has experience in post-production Workday support, understands how to translate business requirements into scalable solutions, and is comfortable balancing operational stability with continuous improvement.
In This Role, You'll Get To :
Production Support & Issue Resolution
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Provide day-to-day support for the Workday platform in a post-go-live environment.
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Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures.
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Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution.
Configuration & System Maintenance
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Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations.
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Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates.
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Ensure changes are designed and deployed in alignment with governance and change control processes.
Business Process Optimization
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Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality.
Stakeholder Partnership
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Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs.
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Communicate system capabilities, constraints, risks, and recommended solutions clearly to both technical and non-technical audiences.
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Provide guidance to end users and stakeholders on Workday functionality and best practices.
Testing & Release Management
Reporting, Data, and Compliance
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Ensure compliance with internal controls, audit requirements, and data governance standards.
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Help monitor security access and support periodic access reviews as needed.
Documentation & Knowledge Management
What You'll Need to Succeed:
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Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field.
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Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security.
It's Great If You Have:
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Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration.
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Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
