20 jobs for "Wave Operator"

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

The Role:
As a Technical Consultant (Migration Engineer) in the Shared Data/ODSP Factory, you will execute high‑volume tenant‑to‑tenant migration tasks for SharePoint Online and OneDrive for Business. You will run migration jobs, monitor progress, resolve common errors using playbooks, complete validation checks and produce clean evidence for every migration wave. You will operate in a strict runbook environment across a 24x7 shift pattern and will be measured on throughput, accuracy and disciplined ticket/evidence practices.

Key Responsibilities:
- Execute SharePoint/OneDrive migration runbooks for assigned scope: set up jobs, run pre‑checks, perform migrations and complete post‑validation.
- Monitor migration queues and long‑running jobs; detect and respond to throttling, failures and repeatable exception patterns.
- Remediate common issues (blocked files, permissions mapping errors, large items, metadata anomalies) using standard playbooks.
- Perform validation tasks: permissions sampling, metadata/version checks, link/sharing checks and user experience spot checks.
- Maintain excellent ticket hygiene: status updates, migration IDs/job references, time stamps and evidence attachments.
- Produce wave evidence packs aligned to programme governance (reports, exception lists, remediation notes).
- Escalate complex issues with complete context and diagnostics; follow escalation etiquette and templates.
- Contribute to shift handover packs so that work is continued seamlessly by the next shift.
- Support periodic reporting activities: job completion counts, exceptions categories, throughput metrics.

Who You Are

Must‑Have (or equivalent experience):
- Delivered production tenant‑to‑tenant SharePoint Online and/or OneDrive migration execution work (hands‑on), not only planning.
- Strong working knowledge of SharePoint/OneDrive constructs relevant to migration (sites, libraries, permissions, sharing, metadata).
- Experience using a recognised SharePoint/OneDrive migration toolset (e.g., ShareGate and/or Quest ODM or equivalent).
- Comfort operating in a runbook‑driven, high‑volume factory model with strict execution discipline.
- Evidence capture discipline: able to produce repeatable proof packs and clear closure notes.
- Able to work shift patterns with mandatory handovers and queue/backlog execution.

Good‑to‑Have:
- Experience with Teams‑related shared content dependencies and basic awareness of sequencing constraints.
- PowerShell/Graph scripting for inventories, bulk checks and reporting.
- Microsoft 365 administration certification (e.g., MS‑102) or equivalent.
- Exposure to information governance considerations (retention, sensitivity labelling behaviour, access governance patterns).

Interpersonal & Consulting Skills:
- Reliable execution under process: follows standards, flags deviation and avoids undocumented shortcuts.
- Clear communicator in tickets and handovers; writes notes that another engineer can action.
- Collaborative approach: supports peers, shares patterns and learns quickly from shift leads.
- Operates with professional judgement in client environments (security, access, confidentiality).
- Comfortable with rapid delivery tempo and handling multiple work items concurrently.
- Proactive in raising risks early, with evidence and suggested options.

Typical Deliverables / KPIs:
- Throughput: migrations completed per shift vs target.
- Rework: reduction in retry/re‑run volumes; fewer preventable errors.
- MTTR: time to remediate common exception types.
- Evidence: completeness and accuracy of reports/logs attached to tickets.
- SLA: adherence to wave schedules and timely escalation of blockers.

Shift / Working Pattern Notes:
- This role operates within a three‑shift 24x7 Factory model. The specific rota will be confirmed, but shift handovers are mandatory and performance is measured on shift outcomes. Peak cutover windows may require schedule flexibility.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

About Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Size: 10,000+ employees
Industry: Consulting

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