This is your opportunity to grow into a senior leadership role within one of the firm's most essential operations functions. You'll build on your leadership experience while developing new skills in process management, team development, and client service. We invest in our people through structured coaching, cross-functional exposure, and a clear path toward continued career growth. Joining this team means working alongside experienced leaders who are committed to your success and to building an inclusive, high-performing culture.
Job SummaryAs a Transactions Manager I on the Receivables Operations team, you will lead a team of full and part-time frontline employees responsible for processing paper-based payments and transforming them into efficient, technology-driven outputs for our clients. You will set production goals, monitor performance, and resolve obstacles that affect quality and throughput. You will coach, develop, and inspire your team while partnering closely with peers and leadership to deliver consistent, high-quality results. We're looking for someone who thrives on solving problems, communicating clearly, and bringing out the best in others. This role offers you the chance to make a visible, measurable impact on both your team and our customers.
Additional Summary ParagraphThe Receivables Operations team supports two critical areas: processing for commercial clients and processing for public sector clients. We enable customers to accept traditional paper-based payments and forms, capturing information through efficient technology and transferring it into usable output for downstream accounts receivable and processing needs. Our strategic focus is to deliver an extraordinary level of service and quality to every customer we support, leveraging the firm's operational and technology infrastructure. As part of this team, you will help ensure that service, accuracy, and quality remain central to everything we deliver.
Job Responsibilities- Lead a team of full and part-time frontline employees to meet daily production and quality goals
- Establish daily production targets based on productivity goals, budget, and available resources
- Monitor shift operations, resolving process delays, breakdowns, and obstacles to production or quality
- Escalate personnel, facility, technology, or process concerns in a timely and appropriate manner
- Ensure adherence to customer and bank guidelines, policies, procedures, and required training standards
- Communicate firmwide and team-level information clearly, tailoring complex messages to the audience
- Track team performance and implement action plans that drive sustained improvement
- Develop the skills of Supervisors, Team Leads, and Transaction Processing Associates through coaching
- Identify skill gaps and create targeted development plans with clear accountability
- Conduct regular feedback and coaching sessions to recognize accomplishments and address obstacles
- Manage complex client relationships using established service improvement tools and methodologies
Required Qualifications, Capabilities, and Skills- 3 years of management or leadership experience
- Demonstrated planning, organization, and conflict-resolution skills
- Ability to understand end-to-end process flow and evaluate downstream impacts of decisions
- Ability to lead, direct, and remain accessible to staff and direct reports
- Ability to coordinate and prioritize work across multiple deadline-driven processes
- Demonstrated ability to manage multiple activities simultaneously
- Strong interpersonal skills, with the ability to communicate across technical and non-technical audiences
- Detail-oriented approach with consistent follow-through on policy and procedure adherence
- Exceptional written and verbal communication skills
- Sound judgment and decision-making ability
- Functional experience with Outlook, Word, Excel, Access, and PowerPoint
Preferred Qualifications, Capabilities, and Skills- Bachelor's degree in a business discipline
- Natural curiosity and a desire to understand processes in depth
- Demonstrated ability to lead by example and serve as a role model for team members
- Results-driven mindset focused on continuous improvement in process, productivity, and cost
- Ability to use data to track and communicate month-over-month performance improvements
- Experience partnering with contingent workforce personnel to provide coaching and feedback
- Adaptability in leading teams through rapid organizational or process change
Schedule Friday-Monday 8:00am-6:30pm
10% Shift Differential
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
