Work Location Type: Hybrid W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We're looking for passionate people to join our team as we continue leading the industry over our next 100 years.
PRIMARY FUNCTION - To aid in the processing of customer payments by collecting payment detail.
- Reconcile daily customer open payments exceptions.
- Ensure timely customer payment application.
MAIN DUTIES & RESPONSIBILITIES- Using BancTec platform, perform data entry of customer payment information, including:
- Account number and invoice number entry
- Check dollar amount verification
- MICT and OCR correction
- Post ICR evaluation and correction
- Provide assistance to Supervisors and/or leads by: Aid in testing for process improvements, Participate in business continuity tests and Maintain and distribute production reports in Excel.
- Identify exception types that require improvement to reduce complexity and increase productivity.
- Determine and perform corrective action needed to resolve customer payment discrepancies.
- Review customer payments and perform corrective action in the Accounts Receivable system.
- Review and process sales tax credits and unidentified payments.
- Demonstrated ability to work through sensitive issues with good ethics and integrity.
- Maintain customer account tracking spreadsheets.
- Perform timely customer payment application
- Review Accounts Receivable transactions to ensure company and department policies and procedures are being followed.
- Compile statistical information for reporting and departmental projects upon request.
- Initiate and participate in team meetings.
- Recommend process improvements.
- Train and assist other Coordinators/Team Leads in area.
- Special projects as assigned by Supervisor/Manager.
EDUCATION & EXPERIENCE- High school diploma or equivalent, some college preferred.
- Good attendance and work ethics.
- Fluency in reading and speaking in Spanish and English is required. French comprehension is preferred.
- Self-starter with good initiative.
- Demonstrated competence using MS Office tools and ability to learn advanced computer skills.
- SAP experience preferred.
- Good communication skills.
- Good analytical and problem-solving skills.
- Good organizational skills with a proven ability to plan, communicate and follow-up on tasks.
- Team oriented person who can focus on the details.
- Overtime may be required.
- The ability to work effectively and efficiently in a high growth environment and rapidly changing organization.
Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
