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Job Category
Employee Success
Job Details
About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
TECHNICAL SUPPORT INSTRUCTOR
TABLEAU - MULESOFTMexico City
Join our elite Education & Success Enablement team as a
Technical Support Instructor, where high-touch technical education powers strategic Customer Success. In this high-visibility role, you will architect and deliver transformative, high-impact learning experiences that empower enterprises to master and scale Salesforce technologies with total confidence.
Our Specialists are far more than traditional trainers - they are
trusted technical advisors, domain experts, and catalysts for digital transformation. Through live strategic instruction, immersive hands-on workshops, and flagship event-based enablement, you will guide enterprise customers from foundational understanding to full-scale technological adoption. You will play a pivotal role in driving measurable business value across our Salesforce Success Plans as our premier scaled (1:Many) growth engine.
We are seeking customer-obsessed professionals with exceptional communication mastery, relentless technical curiosity, and a passion for empowering others. We invest deeply in our talent - positioning you to evolve into a recognized industry expert, a thought leader, and a major influencer across the global Salesforce ecosystem.
What You'll Do
- Deliver High-Impact Scaled Learning: Lead elite 1:Many customer enablement programs, including immersive technical workshops and multi-day instructor-led courses, across virtual and in-person environments.
- Demystify Enterprise Complexity: Distill advanced architectural and technical concepts into intuitive, actionable insights for audiences ranging from hands-on developers to executive stakeholders.
- Drive Dynamic Engagement: Facilitate interactive, high-energy sessions that foster active participation, collaborative problem-solving, and real-world application.
- Act as a Trusted Technical Advisor: Partner directly with Signature, Premier, and Standard Success Plan customers to deliver best practices, strategic implementation guidance, and tailored adoption roadmaps.
- Accelerate Value Realization: Drive rapid customer adoption of cutting-edge Salesforce technologies through targeted enablement programs and strategic workshops.
- Shape the Enablement Ecosystem: Collaborate cross-functionally with Content Engineering, Customer Success, and Product Management teams to continuously innovate and refine our global learning offerings.
- Champion the Brand Globally: Represent Salesforce as a premier speaker and technical expert at major industry conferences and flagship customer events (e.g., Dreamforce, TDX).
- Exceed Operational Benchmarks: Consistently achieve top-tier Customer Satisfaction (CSAT) scores and high-performance delivery metrics.
- Stay on the Tech Forefront: Continuously master emerging Salesforce innovations, enterprise integration patterns, modern analytics trends, and cutting-edge adult learning methodologies.
Specialization & Strategic Ramp (First Year)
- Master Core Capabilities: Onboard rapidly to deliver flagship courses and advanced technical workshops across MuleSoft, Tableau, Data Cloud, Agentforce, Data360, Platform, or Marketing Cloud.
- Expand Your Technical Reach: Scale your expertise into emerging Salesforce clouds and strategic solution areas as industry demands evolve.
Required Qualifications
- 2+ years of progressive experience in a technical enablement, solution architecture, technical training, or customer-facing engineering role.
- Proven technical depth and hands-on aptitude with enterprise-grade platforms, integration engines, or data analytics software.
- Commanding presentation and public speaking skills, with a track record of leading interactive workshops, technical deep-dives, or executive briefings.
- Exceptional ability to rapidly absorb complex technologies and translate them into structured, engaging learning frameworks.
- Deep experience driving virtual and in-person enablement using enterprise collaboration suites (e.g., Zoom, WebEx).
- Proven comfort with live technical demonstrations, live debugging, and real-time troubleshooting during interactive sessions.
- Strong executive presence, time management, and agility when navigating dynamic enterprise customer environments.
Preferred Qualifications
- Hands-on familiarity with the Salesforce Ecosystem (particularly Data Cloud, Agentforce, MuleSoft, or Tableau).
- Background in high-impact technical roles such as Solutions Engineer, Enablement Architect, Support Engineer, Technical Educator, Customer Success Manager, or Product Manager.
- Salesforce Certifications (e.g., Data Cloud Consultant, Agentforce Specialist, MuleSoft Certified Developer/Architect, or Tableau Certified).
- Proven success driving enterprise digital transformation, change management, or user adoption initiatives.
What Makes You Successful Here
- Customer-Obsessed Advocate: You are genuinely invested in driving tangible business outcomes and career growth for your learners.
- Master Communicator: You effortlessly bridge the gap between technical complexity and business value.
- Relentlessly Curious: You thrive on dissecting how complex systems work and articulating why they matter to the business.
- Captivating Facilitator: You command the room with confidence - whether on stage, on camera, or in front of senior enterprise leaders.
- Agile Learner: You are energized by rapid technology shifts and continuous personal evolution.
- Inclusive Collaborator: You elevate those around you and actively contribute to a supportive, high-performing culture.
- Credible Advisor: You instill trust effortlessly through technical domain expertise, empathy, and integrity.
Why Join This Team
You will join an elite, global collective of technical leaders who are actively shaping careers and redefining enterprise enablement in the
AI and Data era. We invest heavily in your personal brand, technical mastery, and professional voice - empowering you not just to teach, but to become an influential force across the technology landscape.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this
Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our
Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
