Description The Role Are you a high-performing operations leader ready to take on a career-defining opportunity? General Motors (GM) is seeking a Site Leader to lead our Flint, MI Customer Care and Aftersales (CCA) operation. This is not a conventional Tier One site-it is a complex, integrated processing-and-paint operation that combines sheet-metal processing, painting, warehousing, dealer-direct activity, and redistribution/carload work.
GM's Customer Care and Aftersales (CCA) organization provides customer support and post-vehicle purchase services, including vehicle parts, service, and support for recalls and warranties. CCA manages the supply chain for service parts through a network of Processing Centers, Redistribution Centers, and Parts Distribution Centers. The Flint Site Leader is responsible for leading a large, cross-functional workforce and partnering with labor, environmental, quality, engineering, supply chain, HR/LR, finance, and other business stakeholders. The role requires an inspirational people leader and change agent who can deliver safety, environmental, quality, service, cost, and employee-engagement results in a fast-paced, shift-based operation.
What You'll Do As the Flint CCA Site Leader (Plant Manager), you'll be responsible for:
- Full site ownership across safety, environmental compliance, quality, cost, delivery, productivity, and employee engagement.
- Leading a site workforce of approximately 350 employees, while building a high-performance culture across 31 salaried team members through feedback, accountability, inclusion, engagement, and visible presence on the operating floor.
- Providing strategic and operational leadership across sheet-metal processing, paint operations, warehousing, dealer-direct activity, and redistribution/carload work.
- Driving operational excellence through strategic planning, standardized work, lean methods, continuous improvement, and disciplined change leadership.
- Maintaining robust paint-process controls across ELPO/e-coat, sealer, booth, and topcoat operations, including regenerative thermal oxidizer requirements, continuous temperature recording, minimum retention time, and no-visible-emissions controls.
- Leading environmental stewardship for on-site wastewater treatment and paint-related chemical, solvent, ELPO/phosphate, sludge, and wastewater streams.
- Using operating data and key performance indicators to improve volume, productivity, labor utilization, overtime, quality, service, and cost.
- Building strong partnerships with labor representatives and business stakeholders; navigating labor relations with confidence, integrity, and respect.
- Establishing clear goals, operating rhythms, performance standards, and action plans aligned with CCA and GM business objectives.
- Ensuring compliance with GM policies, safety requirements, environmental standards, collective bargaining agreements, and applicable laws.
- Leading response to operational disruptions, customer-impacting issues, safety or quality concerns, material-flow constraints, and environmental events-including conditions that could require process shutdown, material strip-out, or escalation.
- Managing site staffing, workforce planning, timekeeping, overtime, succession planning, talent development, performance management, preventive maintenance, and capital priorities.
- Collaborating across CCA and with engineering, quality, EHS, supply chain, HR/LR, finance, and other corporate functions to align site performance with broader business goals.
- Representing the facility in CCA leadership reviews and communicating performance, risks, opportunities, recovery plans, and resource needs.
- Promoting a customer-first mindset that supports GM dealers, ACDelco customers, accessory customers, and other CCA stakeholders.
Your Skills & Abilities(Required Qualifications) We're looking for a strategic, hands-on leader with:
- Bachelor's degree; advanced degrees or relevant certifications are a plus.
- 10+ years of progressive leadership experience in manufacturing, processing, warehousing, distribution, logistics, or another high-volume operating environment.
- A proven track record delivering results across safety, environmental compliance, quality, delivery, cost, productivity, and employee engagement.
- Experience leading complex operations involving manufacturing or processing, paint or chemical controls, warehousing, material flow, transportation, or customer fulfillment.
- Experience leading salaried and hourly teams, partnering with unions or represented workforces, developing leaders, building high-performing teams, and leading change and transformation.
- Experience managing budgets, staffing, maintenance, capital priorities, operational metrics, and continuous-improvement initiatives. Skilled at using data and KPIs to identify trends, prioritize resources, and sustain improvements; familiarity with warehouse, manufacturing, or process-control systems is a plus.
- Strong analytical, decision-making, communication, conflict-resolution, and problem-solving skills.
- Willingness to work on-site in a shift-oriented operation and respond outside standard working hours, including extended hours, weekends, holidays, and urgent operational or environmental situations.
What Can Give You a Competitive Advantage(Preferred Qualifications) - Thrive in complex, fast-paced operating environments and enjoy solving problems that cross processing, paint, warehouse, environmental, and customer-service boundaries.
- Lead from the front with regular presence on the operating floor, across shifts, while building trust with employees, labor representatives, and cross-functional partners.
- Can balance customer commitments and operational performance with rigorous safety, environmental, and regulatory discipline.
- Use data, structured problem-solving, and continuous improvement to turn strong operating performance into sustainable results.
- Are ready to lead a distinctive CCA operation, develop future leaders, and shape the next chapter of GM's Flint site. The role may require extended hours, weekend or holiday support, and timely response to operational, customer, safety, quality, or environmental issues.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis.
Relocation benefits are available for candidates who qualify under company policy.
About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join UsWe believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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