Service excellence builds trust and trust builds long-term client partnerships. Join a team where your relationship skills and problem-solving mindset drive measurable impact for clients. You'll help shape a consistent, well-controlled client experience while supporting growth and innovation.
As a Senior Client Service Account Manager in Payments Client Service, you will take direct responsibility for servicing a larger, more complex portfolio of corporate and financial institution clients. You will deepen relationships through proactive engagement, lead solutions across partners, and drive service excellence across payments and cash management solutions.
Job responsibilities
- Serve as a strategic advisor by providing consultative support on operational and service-related decisions
- Lead resolution and escalation of service issues by coordinating internal partners and driving timely outcomes
- Identify product and service gaps through analysis of client needs and usage patterns
- Recommend and support implementation of service delivery improvements and product enhancements
- Communicate complex issues and solutions clearly to clients and internal stakeholders
- Promote adherence to risk policies and control standards, escalating concerns appropriately
- Maintain awareness of relevant legal, regulatory, and cybersecurity developments and support client readiness
- Lead smaller initiatives and workstreams using project management disciplines, including planning, risk identification, stakeholder engagement, and execution
- Partner with clients through change management events by driving readiness, facilitating communication, and removing obstacles
- Lead structured client relationship reviews to identify opportunities to strengthen partnerships and improve the client experience
Required qualifications, capabilities and skills
- Minimum 3 years of relevant industry or functional experience in client service, operations, or a related role
- Advanced understanding of payments and cash management solutions and associated client needs
- Strong written and verbal communication skills, including the ability to explain complex topics clearly
- Strong organizational skills with the ability to manage multiple priorities and deliver results
- Proven ability to build and maintain effective partnerships with clients and internal teams
- Demonstrated sound judgment, risk awareness, and comfort with escalation when needed
- Proficiency with virtual connectivity and collaboration tools to support client engagement
- Experience leading smaller initiatives or workstreams, including planning and stakeholder coordination
Preferred qualifications, capabilities and skills
- Experience supporting a larger and/or more complex client portfolio
- Experience contributing to service improvement initiatives, process enhancements, or client experience programs
- Familiarity with change management activities impacting clients (communications, readiness, issue management)
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
- Comfort using digital solutions and knowledge resources to improve productivity and client outcomes
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
