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Role Description: We are looking for a SAP Service Delivery Manager (SDM) to lead and govern SAP Application Management Services within a large-scale energy industry environment. The role will be responsible for ensuring operational excellence across SAP support, service delivery, incident management, and continuous improvement initiatives. The successful candidate will act as a trusted advisor to business and IT stakeholders, driving SAP roadmap alignment, process optimization, and innovation. Working closely with global delivery teams and partners, the SDM will ensure service performance, compliance, and business value realization. The role also supports strategic growth opportunities through strong client engagement, thought leadership, and proactive service enhancement.
Location: Perth, Western Australia
Salary: AUD 150,742 - AUD 171,215
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes. Responsibilities - A seasoned SAP program manager with 15+ years of experience in project / program management.
- Should have experience / expertise in at least one SAP functional or technical area with relevant SAP certification and should be well versed with SAP eco system and roadmap.
- Serve as the primary onsite point of contact for client stakeholders for SAP support services.
- Manage and govern daily operations of SAP BAU support including incident management, service requests, problem management, and minor enhancements.
- Ensure adherence to agreed SLAs and KPIs, track and report performance metrics.
- Coordinate between client teams, offshore delivery teams, and third-party vendors.
- Lead and participate in regular status meetings, governance reviews, and performance reporting.
- Escalate critical issues appropriately and ensure timely resolution.
- Maintain resource utilization and workload balancing across modules and support streams.
- Drive improvements in processes, documentation, and knowledge management.
- Support audits and compliance activities as per client and regulatory requirements.
- Manage team performance, mentoring, and knowledge transfer activities.
- Facilitate change management and release coordination for SAP landscapes.
- Innovation and Problem-Solving. Cultivate a culture of innovation and continuous improvement. Encourage creativity and out-of-the box thinking, identify and implement innovative solutions to address complex problems, driving value and organizational growth
- Connect with senior client business and IT stakeholders, demonstrating thought leadership in domain, process, and technology.
- Work with multiple stakeholders to drive new business opportunities within the existing account base as well as supporting new customer acquisition activities as assigned.
- Providing insights and guidance on how client can continue to improve and respond to the changing landscape.
- Enter a partnership arrangement with client aligned with their values and provide innovative solutions to focus on the end-goals of the enablement of process refinement, cost savings and automation.
- Evaluate enterprise-wide SAP application systems and develop detailed analysis reports and recommendations for business-critical systems.
Additional Responsibilities: - Ability to lead and present proposals and solutions
- Should be based in Perth WA or willing to relocate to Perth WA
- Strong Client Facing experience, great communication and presentations skills
- Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
- Ability to assess the current processes, identify improvement areas and suggest the technology solutions
- Awareness of latest technologies and Industry trends
- Experience in managing SAP upgrades, migrations, or patching in BAU environments.
Technical and Professional Requirements: - Minimum 15+ years of experience in SAP with at least 5 years in a delivery or support management role.
- Proven track record in managing SAP support operations in an onsite-offshore model.
- Solid grasp of ITIL processes (Incident, Problem, Change Management).
- Strong stakeholder management, leadership, and communication skills.
- Experience working in multi-vendor and multi-geography delivery environments.
- PMP/ITIL certification is a plus.
Educational Requirements - Bachelor's degree in information technology, Engineering, or a related field; master's degree preferred.
- SAP certifications are a plus.
In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU) - Income Protection Insurance
- Paid Parental and Volunteer leaves
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid, reviewed case-by-case basis)
- Health Insurance Discount and Well-being Program
- Access to Fitness and Gym Memberships
- Salary packaging and novated leasing
Our
recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding, and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
