Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleYour RoleAs a SAP Basis Technical SME, you will be responsible for managing and supporting enterprise SAP landscapes within a RISE with SAP (MSM) environment. You will serve as the highest level of technical escalation, ensuring the availability, performance, security, and stability of SAP systems. You will work closely with SAP, cloud, infrastructure, and application teams to resolve complex technical issues and drive operational excellence.
What You'll Do- Manage and support SAP systems including S/4HANA, ECC, BW, PI/PO, and Solution Manager.
- Perform SAP Basis administration activities such as installations, upgrades, kernel updates, system refreshes, client copies, and transport management.
- Monitor SAP environments, analyze alerts, troubleshoot incidents, and drive problem management activities.
- Administer and support SAP HANA databases to ensure system health and performance.
- Lead critical incident resolution, perform root cause analysis, and implement preventive actions.
- Support RISE with SAP operational processes and collaborate with SAP and infrastructure providers.
- Manage high availability, disaster recovery, backup, and recovery activities.
- Execute automation and runbook-based operational tasks.
- Ensure compliance with SAP security, certificate management, and operational governance requirements.
- Provide technical leadership and guidance to L1 and L2 support teams.
- Plan and execute technical upgrades, migrations, and continuous improvement initiatives.
Your Future at KyndrylAt Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers - including new wireless and 5G technologies - not yet adopted by most companies.
Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise- Extensive experience in SAP Basis administration within enterprise SAP environments.
- Strong expertise in system monitoring, alert management, incident management, and problem management.
- Strong knowledge of SAP HANA administration and troubleshooting.
- Experience supporting SAP systems such as S/4HANA, ECC, BW, PI/PO, and Solution Manager.
- Strong understanding of Linux/Unix and Windows operating systems.
- Hands-on experience with SAP kernel upgrades, support package implementation, system refreshes, and maintenance activities.
- Experience with SAP transport management, user administration, system copies, and configuration management.
- Strong troubleshooting and performance optimization skills.
- Experience managing critical incidents and acting as a senior technical escalation point.
- Knowledge of SAP security, certificates (PSE), connectivity, and compliance requirements.
- Understanding of high availability, disaster recovery, backup, and recovery concepts.
- Strong analytical, communication, and stakeholder management skills.
Preferred Technical and Professional Expertise- Experience working within RISE with SAP or Managed Service Model (MSM) environments.
- Hands-on experience with SAP Focused Run (FRUN), SAP Solution Manager, and other monitoring platforms.
- Knowledge of cloud platforms such as Microsoft Azure, AWS, or GCP supporting SAP workloads.
- Experience with automation, scripting, and runbook orchestration.
- Exposure to SAP cloud migrations, technical transformations, and modernization programs.
- Knowledge of SAP NetWeaver, Fiori, Web Dispatcher, and SAP security best practices.
- Experience supporting large-scale global SAP environments with high availability requirements.
- Familiarity with ITIL-based service management processes.
- Experience mentoring technical teams and leading complex technical initiatives.
- Strong customer focus with the ability to manage critical situations and drive service excellence.
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
