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Job Category
Customer Success
Job Details
About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The ExperienceSalesforce Professional Services is seeking a Senior Technical Architect to support our Life Sciences customers across the EMEA North region (the Nordics, Benelux, and Switzerland) from a base in Denmark, within the Customer Success Group - Professional Services. You serve as a strategic advisor and Salesforce product and platform expert to pharmaceutical, biotechnology and medical technology organisations, helping them turn business priorities into scalable, secure and maintainable solutions.
You work with customers and partners to define the solution vision, lead technical architecture and guide implementation across commercial operations, medical affairs, patient services and, where relevant, clinical engagement. You connect industry needs with platform capabilities while helping customers manage complexity, reduce technical debt and realise long-term value.
The role combines technical expertise with consulting and leadership. You engage developers, business stakeholders and executives, align multiple delivery teams and help customers make informed architecture decisions within a regulated environment.
Life Sciences is your primary focus. Depending on business demand, you also contribute your architecture expertise to engagements in other industries across EMEA North.
Travel is part of the role. We plan it in advance where possible and aim to give you the flexibility to combine the demands of the role with your personal life.
What You'll Actually Be Doing- Strategic Advisory: Serve as a trusted advisor connecting customer business objectives with scalable Salesforce architecture, delivery roadmaps, and measurable outcomes.
- Architecture Leadership: Lead technical architecture for multi-stream enterprise engagements, coordinating solution architects and aligning decisions across customers, partners, and delivery teams.
- Domain Solution Design: Translate Life Sciences requirements (HCP/HCO engagement, medical affairs, patient support, and commercial processes) into secure, practical solution designs.
- Enterprise Integration & Security: Design robust data models, APIs, and security architectures connecting Salesforce with master data management (MDM), content repositories, and clinical or safety systems.
- Regulated Platform Governance: Partner with quality, privacy, and regulatory specialists to establish consent management, auditability, access controls, release governance, and GxP/validation compliance.
- AI & Automation Innovation: Evaluate and implement AI use cases (including Agentforce and Data Cloud), defining data access governance, human oversight, and evaluation criteria.
- Rollout & Migration Strategy: Shape regional migration and rollout strategies addressing data quality, legacy application retirement, global standards, and local country market needs.
- Quality & Delivery Assurance: Review architecture approaches and key technical deliverables to ensure scalability, security, and high performance. Guide configuration and contribute hands-on when needed.
- Delivery Collaboration: Work alongside project and engagement managers to manage dependencies, resolve technical risks, and align customer expectations.
- Presales & Practise Building: Mentor customers, partners and colleagues, contribute reusable patterns and industry knowledge, and support pre-sales activities where required.
You're Our Person If...- Experience: 8+ years in enterprise architecture or technical consulting, including 4+ years leading complex Salesforce implementations.
- Industry Domain: Experience delivering technology solutions for pharmaceutical, biotechnology or medical technology organisations, with knowledge of one or more areas such as commercial engagement, medical affairs, patient services or clinical operations.
- Technical Leadership & Fluency: Strong expertise in Salesforce application design, data modeling, identity management, enterprise integration patterns, and platform scalability. You are a design authority who is highly skilled at evaluating technical trade-offs, reviewing specifications, and guiding development teams plus experience delivering within regulated environments (privacy, consent, data integrity, and validation).
- Leadership & Communication: Proven track record of leading technical teams in agile environments and communicating technical trade-offs to senior executives.
- Adaptability & Mobility: Willingness to consult across adjacent industries when needed, with the ability to travel across EMEA North, and occasionally internationally, according to customer needs.
- Language Skills: Professional working proficiency in English (written and spoken).
Even Better If...- Salesforce Life Science Experience,incl commercial, medical or patient services capabilities
- Experience with HCP/HCO master data, omnichannel engagement, medical content workflows, or patient program integrations.
- Experience leading legacy CRM migrations and multi-country rollouts.
- Salesforce Certified Technical Architect (CTA) and/or other relevant Salesforce certifications.
- Experience with AI-assisted development tools, including an understanding of their strengths, limitations and governance needs.
- Professional working proficiency in a Scandinavian language (Danish, Swedish, or Norwegian)
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
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