Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleThe Role:As a Senior Technical Consultant (Shift Lead) within the Devices Factory, you will serve as the on‑shift technical authority for high‑volume device migrations between Microsoft 365 tenants for a global multi‑entity enterprise. You will lead execution across a 24x7 factory model, coordinating repeatable, runbook‑driven waves of MAC OS device transition, Kandji/IRU or Automated Device Enrolment (ADE) / Platform Single Sign-On (PSSO) activities. You will be accountable for shift readiness (tooling, access, queues), quality gates, evidence capture and rapid issue resolution so that device migrations are delivered safely, predictably and at programme scale. This is a hands‑on migration execution, technical leadership role: you will still troubleshoot complex device migration failures, but your primary success measure is consistent throughput with low rework and disciplined shift operations.
What you will do- Lead end-to-end execution of device migration waves during assigned shifts, ensuring readiness checks, adherence to runbooks, go/no-go criteria, and successful tenant transition activities, including ADE enrollment and device re-provisioning.
- Own shift-level incident management by triaging and resolving migration issues related to ADE, device enrollment, compliance, conditional access, certificates, and device identity, while coordinating escalations with vendor and tool support teams when required.
- Manage migration operations, including backlog prioritization, ticket handling, SLA adherence, evidence collection, audit documentation, change records, and shift handovers to ensure seamless continuity across the 24x7 support model.
- Drive post-migration validation, hypercare support, root cause analysis, and continuous improvement of runbooks, SOPs, and troubleshooting guides in collaboration with solution architects and technical leads.
Your Future at KyndrylEvery position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here
Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills & Experience- 9+ years of experience in endpoint management and device migration projects.
- Experience leading M365 tenant-to-tenant macOS device migrations.
- Strong expertise in Jamf, Kandji/IRU, macOS provisioning, compliance policies, and enrollment troubleshooting.
- Hands-on experience with Apple Automated Device Enrollment (ADE), including registration, profile assignment, and re-provisioning.
- Strong understanding of Platform SSO (PSSO), Conditional Access, and device compliance.
- Experience working in a runbook-driven delivery model with defined quality controls.
- Proven experience in 24x7 shift operations, including handovers and queue management.
- Strong PowerShell and macOS automation/scripting skills.
- Experience creating and maintaining SOPs, runbooks, and migration documentation.
- Strong incident management, troubleshooting, and escalation handling skills for large-scale migration programs.
Preferred Skills & Experience- Knowledge of Conditional Access, device compliance, and endpoint security.
- Relevant certifications such as MD-102, MS-102, SC-300, or equivalent.
- Experience supporting global migration and hypercare operations.
- Familiarity with ITIL incident, problem, and change management.
- Strong communication, stakeholder management, and shift handover skills.
- Ability to mentor teams, drive collaboration, and enforce governance standards.
- Ownership mindset with a focus on continuous improvement and operational excellence.
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
