SummarySchneider Electric has an opportunity for a Customer Satisfaction & Quality Manager in our Columbia, MO location. The Quality Manager is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture. The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across the plant.
What will you do?- Manage the performance and competence of a team of quality engineers.
- Lead the Technical Antennas group supporting NPI and sustaining engineering, including PEP Change Notices, manufacturing impact assessments, and partnership with Design and Continuous Engineering.
- Be the Voice of the Customer
- Represent the voice of customer and drive the customer centricity within the entity
- Influence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.)
- Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans
- Quality Excellence
- Run Customer Service and Quality related processes (Issue to Prevention)
- Drive Quality Excellence in manufacturing (from Suppliers to Customers: stamping, molding, automated assembly, receiving, packing, returns, etc.)
- Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement
- Quality System
- Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity
- Advocate to drive and implement the Global directives and policies
- Manage the Quality Management System (ISO) of the entity
- Network continuously with CS&Q teams to ensure their entity's needs are understood and considered
- Identify & capitalize on best practices in quality
- Ensure the right level of competency for the CS&Q tea
Qualifications- Bachelor's degree Mechanical, Industrial, Electrical or related engineering is required.
- 5 years work experience in Quality, Supply Chain, manufacturing, customer satisfaction.
- 3-5 years supervisory/managerial experience
- Knowledge of brands & general Schneider products quality requirements.
- Lean Master/Master Black Belt
- Green Belt or Black Belt certified
- Six sigma certification or PM preferred
- Expert level in Quality Management Systems ISO9001, ISO90002, ISO14001 (Quality Management System, Environmental MS, OHSAS & Capable to conduct IMS internal Audit.)
- Familiar with applicable statutory and regulatory requirements (ANSI, NEMA, IEC)
- Previous experience in leading internal audits
- Working knowledge of Lean Manufacturing concepts; Lean 6 Sigma, Poke a Yoke, 8D, Process Control, DoE, PFMEA, DFMEA, DMAIC methodology, etc.)
- Digital Citizen. Promotes the use of Digital platforms.
- Continues Improvement approach/ SPS Knowledge
- SAP Knowledge
- Communication skills.
- Respond and drive rapid resolution to emergency customer service & delivery issues.
What's in it for me?- Lead meaningful quality initiatives that directly impact customer satisfaction and brand reputation
- Work with a global team of quality and operations experts committed to excellence
- Access to professional development programs and continuous learning opportunities
- Flexible work options designed to support your well-being and career growth
Bring your quality leadership to a team that values impact and innovation - apply today
What's in it for me? - Lead meaningful quality initiatives that directly impact customer satisfaction and brand reputation
- Work with a global team of quality and operations experts committed to excellence
- Access to professional development programs and continuous learning opportunities
- Flexible work options designed to support your well-being and career growth
Bring your quality leadership to a team that values impact and innovation - apply today!
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
For this U.S. based position, the expected pay range is USD 142,400 - USD 213,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation , youth education initiatives, and military leave benefits.
If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form .
Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Responsibilities
SummarySchneider Electric has an opportunity for a Customer Satisfaction & Quality Manager in our Columbia, MO location. The Quality Manager is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture. The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across the plant.
What will you do?- Manage the performance and competence of a team of quality engineers.
- Lead the Technical Antennas group supporting NPI and sustaining engineering, including PEP Change Notices, manufacturing impact assessments, and partnership with Design and Continuous Engineering.
- Be the Voice of the Customer
- Represent the voice of customer and drive the customer centricity within the entity
- Influence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.)
- Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans
- Quality Excellence
- Run Customer Service and Quality related processes (Issue to Prevention)
- Drive Quality Excellence in manufacturing (from Suppliers to Customers: stamping, molding, automated assembly, receiving, packing, returns, etc.)
- Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement
- Quality System
- Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity
- Advocate to drive and implement the Global directives and policies
- Manage the Quality Management System (ISO) of the entity
- Network continuously with CS&Q teams to ensure their entity's needs are understood and considered
- Identify & capitalize on best practices in quality
- Ensure the right level of competency for the CS&Q tea
Qualifications- Bachelor's degree Mechanical, Industrial, Electrical or related engineering is required.
- 5 years work experience in Quality, Supply Chain, manufacturing, customer satisfaction.
- 3-5 years supervisory/managerial experience
- Knowledge of brands & general Schneider products quality requirements.
- Lean Master/Master Black Belt
- Green Belt or Black Belt certified
- Six sigma certification or PM preferred
- Expert level in Quality Management Systems ISO9001, ISO90002, ISO14001 (Quality Management System, Environmental MS, OHSAS & Capable to conduct IMS internal Audit.)
- Familiar with applicable statutory and regulatory requirements (ANSI, NEMA, IEC)
- Previous experience in leading internal audits
- Working knowledge of Lean Manufacturing concepts; Lean 6 Sigma, Poke a Yoke, 8D, Process Control, DoE, PFMEA, DFMEA, DMAIC methodology, etc.)
- Digital Citizen. Promotes the use of Digital platforms.
- Continues Improvement approach/ SPS Knowledge
- SAP Knowledge
- Communication skills.
- Respond and drive rapid resolution to emergency customer service & delivery issues.
What's in it for me?- Lead meaningful quality initiatives that directly impact customer satisfaction and brand reputation
- Work with a global team of quality and operations experts committed to excellence
- Access to professional development programs and continuous learning opportunities
- Flexible work options designed to support your well-being and career growth
Bring your quality leadership to a team that values impact and innovation - apply today
