28 jobs for "Customer Service Executive"

Sales | San Francisco, United States | Remote, Remote | Full-Time

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Overview

At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. Our Enterprise Solution Sales team builds and implements effective sales strategies, driving adoption of key products and services among our largest customers.

We are hiring a Manager, Solution Sales Executive to lead a team of experienced Solution Sales Executives focused on our Service Collection Jira Service Management (JSM), Opsgenie, Statuspage, and related integrations that drive service excellence, incident management, and operational efficiency across Enterprise and Strategic accounts.

In This Role, You Will:

Lead and develop a team of experienced enterprise solution sellers, exceeding quarterly and annual bookings and OKR targets
Execute strategic business plans that drive Land & Expand motions for JSM across Enterprise and Strategic customer segments
Own recruiting, coaching, and performance management of Service Collection SSEs building a high-performing, accountable team
Establish team objectives, policies, and KR plans and manage allocated resources
Handle advanced negotiations at the customer and partner level
Build and promote strong, long-lasting customer relationships networking with critical customers and leveraging deep understanding of their unique perspectives
Distill and define customer-centric strategies for the team, considering department and company objectives
Partner cross-functionally with Account Executives, Solution Engineers, Channel & Alliances, Advisory Services, Product, and Marketing to optimize the Service Collection GTM motion
Present sales, revenue, and expense reports with realistic forecasts to senior leadership
Act as a voice of the field capturing and synthesizing customer and competitive feedback to shape the JSM product roadmap

15+ years of enterprise sales experience in cloud-based software/solutions, with deep expertise in ITSM/ESM/Service Management (ServiceNow, BMC, Ivanti, Freshworks, or similar)
6+ years as a sales manager, with proven experience consistently meeting or exceeding targets
Demonstrated ability to lead complex, multi-threaded strategic deals and coach teams through major obstacles
Experience displacing legacy ITSM vendors with modern cloud solutions
Experience in developing strategic sales pipeline.
Strong executive presence ability to build and leverage CIO/CTO/VP IT relationships
Experience working in a matrixed, overlay sales model alongside Account Executives and Channel Partners
Strong collaboration skills thrives in a team-selling environment
BS/MS degree in business, IT, or a related field (preferred)

CompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A; 238K- 279KZone B: 215K- 252KZone C: 198K- 232K

his role may also be eligible for benefits, bonuses, commissions, and equity.Please visit

About Atlassian

Atlassian is a leading provider of collaboration software. Our software products help teams all over the planet make the impossible, possible.

Size: 10,000+ employees
Industry: Technology

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