Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleThe Role:As the Power Platform Factory Shift Lead, you will be the on‑shift senior SME accountable for delivering tenant‑to‑tenant Power Platform migrations at enterprise scale, while maintaining strict operational and solution governance. Power Platform tenant‑to‑tenant migration is not "lift and shift"; it requires controlled preparation (solutions, flows, mappings), disciplined execution and careful post‑migration reconfiguration and validation. You will lead engineers through repeatable runbooks to migrate environments and associated assets (Power Apps, Power Automate, connection references and related components), ensuring quality gates, evidence capture and predictable throughput across the 24x7 factory model.
What you will do- Lead on‑shift technical delivery for Power Platform tenant‑to‑tenant migrations, ensuring runbook adherence and stable throughput.
- Enforce governance and readiness controls: solution packaging standards, dependency checks, environment strategy, identity/connection mapping pre‑reqs.
- Coordinate execution steps for tenant‑to‑tenant moves (where applicable) and ensure pre/post actions are completed (export/import, re‑auth connections, enabling flows, updating endpoints).
- Own defect triage (broken connections, missing references, permissions/roles, environment settings mismatches, selectively unsupported components) and drive closure.
- Coordinate with Entra Apps/Identity disciplines to ensure authentication, app registrations and connector identity prerequisites are in place for successful cutover.
- Produce shift‑level status and evidence packs: migration logs, run results, exception register and sign‑off artefacts.
- Own shift backlog in the ticketing system; prioritise work to align with cutover schedule and downstream dependencies.
- Ensure robust shift handovers with actionable detail and no loss of continuity across the three‑shift model.
- Improve runbooks continuously: incorporate learnings, reduce rework and standardise fixes into repeatable operational steps.
- Escalate product/tool issues with full diagnostic evidence and clear impact statements.
Your Future at KyndrylThe career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.
Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others
Required skills and experience- Minimum 8 years exp required.
- Hands-on experience leading at least one production tenant-to-tenant Power Platform migration in an enterprise environment.
- Strong expertise in Power Platform Administration (Environments, Dataverse, Security, Solution Management, Governance).
- Experience with migration execution, including solution/app migration, Power Automate flows, connection references, and post-migration validation.
- Strong troubleshooting skills across Power Apps and Power Automate (identity, permissions, connectors, and environment issues).
- Experience working in a 24x7 shift-based delivery model with runbooks, handovers, quality controls, and evidence capture.
- Strong stakeholder management, dependency management, risk communication, and cutover leadership skills.
Preferred Skills and experience- Experience with ALM practices, source control, CI/CD pipelines, and deployment strategies.
- Microsoft Power Platform certifications (PL-200, PL-400, PL-600) or equivalent experience.
- Knowledge of integrations involving APIs, Azure Functions, Service Principals, and tenant dependencies.
- Experience with third-party migration tools, Power Pages, and Copilot Studio migrations.
- Proven ability to coach teams, improve delivery standards, and drive SLA/KPI-based outcomes.
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
