Eaton's IS VEH VGNA division is currently seeking a Warranty Quality Technician. This is a full time, on-site position based at our Galesburg, MI facility.
The Warranty Quality Technician will support the Warranty Return Center by inspecting Transmission and Electronics parts, focusing on warranty quality. Additional duties include reviewing warranty processes, reporting QA metrics, and delivering training based on quality analysis.
The expected annual salary range for this role is $69000 - $101000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
Eaton announced, on June 11, 2026, the intent to combine its Mobility Group (including both the Vehicle and eMobility segments) with a new company. We expect to complete this process by the end of the first half of 2027. The compensation and benefits that will initially be offered for this position are based on Eaton's plans, programs and practices. If you are offered and accept this position and are actively employed by the Mobility Group when the transaction closes, the new company will provide further details to employees concerning compensation and benefits at that time.
What you'll do:- Participate in the implementation and audit of each of the EBS elements (safety, housekeeping, 5S, VSM, and EHS (MESH)) policies and procedures. Including the participation in daily and monthly inspections and audits.
- Perform QA Audit work on Warranty Claims and Warranty Inspections capturing opportunities for improvement and alignment with warranty standards. May also assist with reporting out metrics, provide training and process improvements to address opportunities identified from QA.
- Administer warranty policies and procedures supporting the adjudication for each product and customer with respect to the warranty return center responsibilities.
- Receive, inspect, test and disposition product to support warranty claim adjudication in a timely manner, while administering to warranty guidelines, processes, procedures achieving and sustaining claim quality goals.
- Support the review and updating of WRC standard work and procedures
- Participate in the implementation and audit of each of the EBS elements (safety, housekeeping, 5S, VSM, and EHS (MESH)) policies and procedures. Including the participation in daily and monthly inspections and audits.
- Knowledgeable of truck products nomenclature, understanding of transmission: power flow, basic mechanical and electrical failure analysis, and failure modes.
- Produce a high integrity level of inspections data, which is utilized to drive product reliability initiatives and product improvements (consistent and accurate returned material inspection and documentation).
- Participate in warranty return material reviews to include onsite and offsite customer reviews.
- Support as needed training on Warranty Claim Processing and the adjudication of Warranty Claims following standard work.
Qualifications:Required Basic Qualifications: - Minimum High School Diploma/GED from an accredited institution
- Minimum two (2) years experience in a manufacturing setting working around heavy equipment
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any "CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
- No relocation is available for this position. Candidates must reside within a 50 mile radius of Galesburg MI to be considered. (Active Duty Military service members are exempt from this geographical limitation)
Preferred Qualifications: - Associate's Degree from an accredited institution
- Forklift experience
- Experience using and sustainable deployment of Lean philosophy of Continuous Improvement; Including Value Stream Mapping, Continuous Improvement and Business Process Improvement.
- Experience with software packages (e.g., Microsoft Word, Microsoft Excel, Access, Outlook, SharePoint, and Power Point etc.)
- Demonstration of effective communication and use of data / data analysis to support communication.
- Working knowledge or the ability to rapidly learn and deploy warranty process and procedures
Skills:- Must be able to lift up to 50 lbs. frequently
- Must be able to continuously stand, twist, bend, squat, stoop, lift, maneuver, and walk.
- Must be self-motivated, passionate and accountable to achieve results with minimal guidance.
- Ability to work concurrently on multiple projects.
- Excellent customer facing skills, including effective conflict resolution and utilization of a collaborative style to resolve disputes of warranty claims with employees and customers.
- Knowledgeable of truck products nomenclature, understanding of transmission and clutches: power flow, basic mechanical and electrical failure analysis, and failure modes.
- Knowledgeable in Eaton warranty systems, knowledge base systems, and reference data bases
- Usage and understanding of variable and attribute gages.
- Skilled in Warranty Claim Processing and Warranty Inspection Processes
- Travel up to 10%
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
