1 job for "TikTok Shop - Head of Aftersales Strategy and Operations"

TikTok Shop - Product Manager, Seller Business Solutions

At TikTok - Seattle

Posted on Oct 14

TikTok Shop - Product Manager, Seller Business Solutions

Seattle$143,640 – $212,040Posted 27 days ago

Responsibilities

The TikTok commerce team builds the solutions that help businesses engage audiences, inspire product discovery, and create commercial experiences on a platform where brands and merchants connect meaningfully with creators and communities.

We work closely with merchants, creators, and partners to support sustainable business growth while keeping the experience safe and trusted for the community. As the business scales across global markets, we take on complex challenges across content, commerce, trust, and the differing needs of each local market.

You will help shape the future of AI-native commerce, where discovery, entertainment, and buying happen in the same place.

Our Business Solutions Product team is responsible for focusing on products that will empower partners to collaborate with the platform together, providing rich and diverse service capabilities to help merchants and creators to operate more effectively and efficiently. We are looking for a product manager who will be responsible for collection of users' requirements and partner product design to provide our target users/clients with effective product solutions.

Responsibilities
Lead the planning and design of product solutions for TikTok Shop's strategic industries and key merchants. Design and drive the end-to-end implementation of solutions focused on merchant growth, operational efficiency, and merchant experience.

- Develop a deep understanding of key merchants' business models, operational processes, and system architectures.
- Identify cross-functional issues spanning product management, marketing, transactions, fulfillment, after-sales service, governance, and open platforms. Distill common requirements from complex individual cases and drive the development of reusable product capabilities and systematic solutions.
- Conduct business diagnostics based on key merchants' operational objectives. Identify growth opportunities across products, content, marketing, and traffic through data analysis, merchant research, and other methods. Partner with industry operations teams and merchants to develop and implement business plans that drive merchant growth.
- Support critical scenarios such as merchant onboarding, system integration, platform migration and cutover, and major promotional campaigns. Reduce post-launch operational issues through upfront solution design, end-to-end process validation, and risk identification. Drive the end-to-end resolution of complex issues and address their root causes.
- Explore applications of AI in merchant operations and solution development, including business diagnostics, anomaly detection, and issue identification. Develop scalable product capabilities and standardized solutions to improve service efficiency at scale.

Qualifications

Minimum Qualification(s)
- A minimum of 3 years' experience as a product manager, involved in the entire process of product initiation, design, development, promotion, and iteration.
- Strong business acumen, product abstraction skills, and systems thinking. Able to identify core issues in complex merchant scenarios and translate them into structured, actionable solutions.
- Possesses excellent product experience design capabilities, logical analysis skills, and data analysis skills, with a business perspective.
- Excellent communication, collaboration, and project management skills, able to flexibly adjust strategies in complex environments and advance the smooth progress of projects.

Preferred Qualification(s)
- Experience in APIs/open platforms, ERP/OMS/WMS systems, ISV ecosystems, or merchant solutions is preferred.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $143640 - $212040 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- A minimum of 3 years' experience as a product manager, involved in the entire process of product initiation, design, development, promotion, and iteration.
- Strong business acumen, product abstraction skills, and systems thinking. Able to identify core issues in complex merchant scenarios and translate them into structured, actionable solutions.
- Possesses excellent product experience design capabilities, logical analysis skills, and data analysis skills, with a business perspective.
- Excellent communication, collaboration, and project management skills, able to flexibly adjust strategies in complex environments and advance the smooth progress of projects.

Preferred Qualification(s)
- Experience in APIs/open platforms, ERP/OMS/WMS systems, ISV ecosystems, or merchant solutions is preferred.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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