4 jobs for "Technical Product Specialist (Signals & API) - MPO"

Advanced Technical Support Specialist - Poland

At Cornerstone OnDemand - Krakow

Posted on Nov 3

View job Apply on company site

Program Specialist IV - AI Bugs & Outages

At Uber - Phoenix · San Francisco

Posted on Nov 2

View job Apply on company site

Technical Tendering Specialist

At GE Vernova - Noventa di Piave

Posted on Nov 5

View job Apply on company site

Service Team Analyst IV - Technical Component Specialist - Earner Products

At Uber - San Francisco

Posted on Nov 2

View job Apply on company site

Cornerstone OnDemand

Advanced Technical Support Specialist - Poland

Krakow, PolandPosted 7 days ago

Apply on company site View full job

ABOUT CORNERSTONE

Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept - one customer, one case, one conversation at a time.

In this role you will... • Run the distress model: pull the hardest, oldest, and riskiest cases proactively - nothing is assigned to you; you claim what matters most.

• Serve as the pod's defect authority: validate root causes, partner with Engineering on the OneList, and stand behind every repro your pod submits.

• Own knowledge architecture: KB coverage for your product area, certification content input, deep-dive sessions for the pod.

• Mentor L2s toward mastery; read the pod's quality signals in Level AI and aim coaching where cases score poorly.

• Advise DEEP on escalated cases from your product area - the Escalation Manager owns the case; you own the truth of the fix.

• Report directly to the Pod Director as the technical conscience of the pod.

You've got what it takes if you have...

• 5+ years deep product expertise; recognized go-to status in your product family.

• Expert-tier certification within 90 days; breadth across adjacent modules.

• Root-cause rigor - you distinguish symptom from cause and prove it.

• Generosity with knowledge; authority without ego.

About Cornerstone OnDemand

Size: 1,001 - 5,000 employees
Industry: Technology

View company profile