We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job DescriptionLe/la Correspondant(e) Client est responsable de la gestion d'un portefeuille de clients externes et internes afin de garantir un haut niveau de satisfaction client et d'excellence opérationnelle. Il/elle assure le traitement des demandes liées aux commandes, à la logistique et au suivi administratif, tout en collaborant étroitement avec les équipes internes pour fournir un service fiable, réactif et de qualité.
Responsabilités principales :- Gérer les demandes des clients relatives aux commandes, en assurant un suivi efficace et une communication proactive avec les parties prenantes internes.
- Coordonner les activités logistiques, notamment les retours, remplacements, dépannages et la gestion des aléas de livraison.
- Assurer le traitement des appels, courriels et réclamations clients afin de garantir un haut niveau de satisfaction et de qualité de service.
- Réaliser les activités administratives associées au service client, incluant le traitement des avoirs et la participation aux rappels produits.
- Collaborer avec les équipes commerciales, logistiques, finance, qualité et les autres fonctions support pour résoudre les problématiques clients.
- Contribuer à l'amélioration continue des processus, au partage des connaissances et à la formation des nouveaux collaborateurs.
Profil recherché :- Formation Bac+2 minimum (Gestion, Administration des ventes, Relation Client ou équivalent).
- Première expérience professionnelle dans un environnement de service client, administration des ventes ou relation clientèle.
- Excellentes compétences en communication orale et écrite.
- Maîtrise des outils Microsoft Office et aisance avec les systèmes de gestion de la relation client (CRM).
- Capacité à gérer plusieurs priorités dans un environnement dynamique.
- Esprit d'équipe, sens du service client et orientation solutions
Fourchette de rémunération pour le poste : 32 000 à 37 000 EUR / an
Why Join Us?To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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Primary Work LocationFRA Grenoble
Additional LocationsWork ShiftAt BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "
Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information€28,100.00 - €42,875.00 EUR Annual
