OverviewSi ce poste est situé au Canada, veuillez visiter notre site français à l'adresse suivante : https://careerscafr-kmbskonicaminolta.icims.com/jobs et rechercher le numéro d'emploi indiqué ci-dessus afin de consulter cette offre d'emploi en français.
We're looking for a Field Service Technician to join our team!
Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.
As an Office Systems Specialist, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.
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Nous recherchons un Technicien en route- Associe de systèmes de bureau pour rejoindre notre équipe!
Ouvert et honnête. Axe sur le client. Innovant. Passionne. Inclusif & Collaboratif. Responsable.
Le technicien assure la maintenance et la reparation des produits multifonctions et résoudre les problemes de numerisation/impression des clients tout en maintenant des relations efficaces avec les clients et le service commercial.
ResponsibilitiesWhat you'll do here:- Maintain and repair MFPs and resolve customer printing issues
- Perform on-site service of MFPs
- Maintain effective relationships with customers and sales
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies
- 5% - Lead referrals and product promotion to existing customers
- 95% - break-fix and customer support
- Understands territory parts budget and inventory control
- Must follow the policies and procedures set forth by KMBS
- Perform other relevant duties as assigned by management
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Ce que vous ferez ici:- Maintenance et reparation des produits multifonctions et resolution des problemes d'impression des clients.
- Effectuer un service sur site des produits multifonctions.
- Maintenir des relations efficaces avec les clients et les ventes.
- Maintenir les pieces et la gestion des appels ainsi que des dossiers precis pour atteindre les objectifs KPI.
- Responsabilite d'apprendre de nouvelles technologies.
- 5 % - References et promotion de produits aupres des clients existants
- 95 % - depannage et support client
- Comprend le budget des pieces du territoire et le controle des stocks.
- Doit suivre les politiques et procedures etablies par KMBS.
- Effectuer d'autres taches pertinentes assignees par la direction
QualificationsWhat you bring to the table:- • Community College Certificate in Electronic Engineering Technology (or equivalent)
preferred
• Install and troubleshoot basic printing and scanning solutions
• Working knowledge of basic print colour theory
• Strong interpersonal and communication skills, both verbal and written
• Ability to work under pressure
• Ability to handle customer complaints
• Own vehicle with valid insurance and appropriate coverage
• Valid driver's license and good driving record
• CompTIA A+, Net+, Microsoft certification preferred
• Konica Minolta Outward Professional Certification
• Ability to travel within Canada and U.S. and provide and maintain valid passport at own
expense
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Ce que vous apportez:- Certificat d'études collégiales en technologie du génie électronique (ou l'équivalent) de préférence.
- Capacité à installer et à dépanner des solutions d'impression et de numérisation de base.
- Connaissance pratique de la théorie de base des couleurs d'impression.
- Fortes compétences interpersonnelles et en communication, tant à l'oral qu'à l'écrit.
- Capacité à travailler sous pression.
- Capacité à gérer les plaintes des clients.
- Propriétaire d'un véhicule avec une assurance valide et une couverture appropriée.
- Permis de conduire valide et bon dossier de conduite.
- Certifications CompTIA A+, Net+ ou Microsoft de préférence.
- Certification professionnelle externe de Konica Minolta
(Konica Minolta Outward Professional Certification). - Capacité à voyager au Canada et aux États-Unis, et obligation de fournir et de maintenir un passeport valide à ses propres frais.
English proficiency is required for this position as the incumbent will regularly communicate and collaborate with customers, employees, and business partners across Canada and outside Quebec. These communications are an essential part of the role and cannot be performed solely in French.
La connaissance de l'anglais est requise pour ce poste, puisque le titulaire devra communiquer et collaborer régulièrement avec des clients, des employés et des partenaires d'affaires à travers le Canada et à l'extérieur du Québec. Ces communications constituent une composante essentielle du rôle et ne peuvent être effectuées uniquement en français.
#KM
About Us
This posting reflects an existing vacancy that we are actively recruiting for.
About Konica MinoltaKonica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Salary Disclaimer Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, job-related knowledge, geographic location, and specific business needs.
AI Disclosure Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.
