Position SummaryOur Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.
Recruiting for this role ends on 12/01/2026
Work you'll doAs the largest Moveworks delivery partner, Deloitte is at the center of how Fortune 500 organizations are deploying and expanding agentic AI and generative AI-powered employee experiences at scale. As a Senior Manager, you will take on broader ownership across the Moveworks portfolio - leading engagement teams, shaping account strategy, and serving as a senior client advisor on how conversational AI, large language models (LLMs), and intelligent automation can transform HR and IT service delivery across new implementations, use case expansions, and platform optimization efforts.
As a Moveworks Senior Manager, you will be responsible for:
- Leading multiple concurrent Moveworks engagements - including new implementations, use case expansions, and platform optimization efforts - across scope, budget, resourcing, timeline, and risk management, with accountability for overall account health and delivery quality.
- Serving as the primary client relationship lead at the account and program level, building trusted advisor status with senior stakeholders across HR, IT, and Information Security, including Director and VP-level sponsors.
- Managing and developing teams of Managers, Senior Consultants, and Consultants through day-to-day coaching, performance feedback, staffing decisions, and career development guidance.
- Driving practice growth through business development, proposal leadership, scoping and pricing exercises, client presentations, methodology refinement, and knowledge sharing across the ServiceNow/Moveworks team.
- Supporting go-to-market activities and thought leadership in ServiceNow/Moveworks/ServiceNow strategy, alliances, generative AI, and agentic AI-enabled employee experience transformation.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The teamOur HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.
Our Moveworks Team is dedicated to delivering AI-powered employee experience solutions that help clients transform their HR and IT service delivery practices. We drive significant cost savings, increased efficiency, a stronger competitive advantage, and improved employee experience through intelligent automation and agentic AI capabilities.
QualificationsRequired:
- Bachelor's degree (or equivalent years of experience)
- 8+ years of enterprise platform implementation experience (for example, ServiceNow, Workday, or similar)
- 4+ years of experience in client relationship management with experience engaging senior stakeholders (Director level and above)
- 5+ years of program management experience overseeing multiple concurrent workstreams and collaborating cross-functionally with HR, IT, and Information Security
- Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred:
- 8+ years' experience managing staff and leading medium to large sized teams and leading projects, including 2+ end-to-end deliveries; managed schedule/budget/risks with weekly status reporting and stakeholder governance
- 8+ years Big 4 consulting experience with demonstrated success developing business and exceeding sales targets
- 5+ years of experience with solution architecture and system design for AI-driven employee experiences (for example, virtual assistants, automation, orchestration across HR and IT platforms)
- 5+ years of experience with ServiceNow/Moveworks platform configuration, Agent Studio, or similar conversational AI or agentic AI platforms
- 3+ years of experience working with large language models (LLMs), generative AI, or agentic AI solutions, including an understanding of prompt design, model behavior, and responsible AI considerations
- Led 2+ ServiceNow/Moveworks or ServiceNow platform implementations end-to-end
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,600 to $338,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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BenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and cultureOur inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purposeDeloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional developmentFrom entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available.
Fair Chance Hiring and Ban-the-Box Notices | Deloitte US CareersRequisition code: 371431
Job ID 371431
