You'll join a team modernizing critical transaction platforms, where your analytics and product thinking directly influence what gets built and why. You'll partner closely with product and technology leaders to define success metrics, track outcomes, and turn complex information into clear decisions.
As a
Senior Product Associate in
Card Transactions, you will translate data, customer insight, and stakeholder priorities into recommendations that shape roadmaps, improve resiliency, and accelerate platform modernization. You will define and monitor product success measures, identify opportunities and risks, and help teams communicate product value to customers and the business. You will support delivery excellence, governance, and planning activities across the product lifecycle.
Job responsibilities- Partner with product and technology leads to identify opportunities that improve customer outcomes, operational efficiency, and platform capabilities
- Support product discovery through data analysis, stakeholder engagement, customer feedback, and market research
- Define, measure, and monitor product success metrics, adoption indicators, and business outcomes
- Develop insights and recommendations that inform roadmap prioritization, investment decisions, and strategic planning
- Analyze product performance, delivery metrics, and operational trends to identify risks, opportunities, and areas for optimization
- Support quarterly planning, roadmap management, dependency tracking, and governance routines
- Create executive-ready presentations, dashboards, scorecards, and product communications that clarify trade-offs and recommendations
- Document business requirements, epics, features, and user stories to support product development and delivery
- Collaborate with product, technology, architecture, operations, and partner teams to drive alignment and execution
- Improve repeatable processes that increase transparency, delivery predictability, and product adoption
Required qualifications, capabilities, and skills- Minimum 3 years of experience in product management, product strategy, business analysis, program management, or a related field
- Proficiency with the product development lifecycle and Agile delivery practices
- Experience supporting product discovery, requirements gathering, and roadmap development
- Strong analytical and problem-solving skills, with the ability to translate data into actionable recommendations
- Experience building reports, dashboards, presentations, and stakeholder-ready insights
- Strong written and verbal communication skills, with the ability to influence cross-functional partners
- Working knowledge of product metrics, outcome measurement, and adoption tracking
Preferred qualifications, capabilities, and skills- Experience in payments, card processing, transaction processing, or financial services
- Experience with tools such as Jira, Tableau, Excel, GitHub Copilot, or similar platforms
- Familiarity with objectives and key results (OKRs), key performance indicators (KPIs), and value realization approaches
- Experience supporting platform modernization, technology transformation, or enterprise-scale initiatives
- Ability to communicate effectively with both technical and non-technical stakeholders, including senior leadership
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
