About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description Team Description: Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, technology, payments and economics, VCA solves the most strategic problems for our clients. VCA's core client segments include issuers, acquirers, merchants, fintechs, payment enablers and governments.
Role Description:
The Senior Manager, Digital Practice will play a pivotal role in driving the growth and impact of Visa Consulting & Analytics' Digital Practice across the Southern Cone (SoCo) region. The role combines deep expertise in digital transformation and emerging technologies with strong consulting, commercial, and execution capabilities to help Visa clients transform their digital businesses, products, and customer experiences.
The successful candidate will bring strong expertise in Artificial Intelligence (AI), digital customer experience, UX/UI, digital product strategy, and technology-enabled solutions, with the ability to translate emerging technologies and evolving customer expectations into tangible business opportunities and actionable transformation agendas.
The Senior Manager will have end-to-end ownership of consulting engagements, from identifying and shaping business opportunities and supporting the sales process, through project design and execution, to delivering measurable impact for clients. The role will work closely with issuers, acquirers, merchants, Fintechs and other ecosystem players, as well as with Visa's Product, Technology, Innovation, Marketing, Sales, Data and Risk teams.
Specific responsibilities include:
- Drive the development and execution of Digital Consulting engagements across SoCo, with a strong focus on AI, digital customer experiences, UX/UI, digital products, journeys, platforms, and technology-enabled capabilities.
- Identify, shape, and convert new consulting opportunities, working closely with Visa account executives, VCA leaders, and cross-functional teams to contribute to pipeline and revenue growth.
- Lead complex digital consulting engagements end-to-end, from opportunity shaping and proposal development through analysis, solution design, execution, and completion, ensuring high-quality deliverables, sound project economics, client satisfaction, and measurable business outcomes.
- Advise clients on the strategic and practical adoption of Artificial Intelligence, including generative AI and AI-powered customer experiences, identifying high-value use cases and opportunities to transform customer journeys, products, servicing models, and internal processes.
- Assess and redesign clients' digital channels and experiences, including mobile apps, web platforms, customer journeys, UX/UI, features and functionalities, identifying opportunities based on customer needs, data, industry benchmarks, and leading practices.
- Develop methodologies and frameworks to assess clients' digital maturity, customer journeys, digital propositions, products, operating models, and technology-enabled capabilities, defining target states and actionable transformation roadmaps.
- Translate business and customer needs into digital product requirements, features, capabilities, and implementation roadmaps, effectively connecting business strategy, customer experience, and technology execution.
- Understand the business and functional implications of technologies such as AI, digital platforms, APIs, data-driven personalization, and automation, and incorporate them into practical client solutions.
- Develop data-driven insights to support strategic decisions, prioritize initiatives, build business cases, and assess potential business impact.
- Lead executive workshops, co-creation sessions, and strategic presentations, helping clients align priorities, make decisions, and accelerate implementation.
- Act as a trusted advisor to senior client stakeholders, translating complex digital and technology topics into clear strategic recommendations and actionable solutions.
- Partner with Visa Product, Technology, Innovation, Marketing, Sales, Data, Risk, and other VCA teams to develop integrated propositions and bring Visa's assets and capabilities into client solutions.
- Monitor emerging trends across AI, digital payments, financial services, customer experience, and technology, translating relevant developments into differentiated propositions and new client opportunities.
- Lead and develop multidisciplinary project teams, providing clear direction, coaching, quality oversight, and opportunities for professional growth.
- Help scale the Digital Practice by developing reusable methodologies, accelerators, assets, and best practices, promoting knowledge sharing and cross-pollination across SoCo and global markets.
- Contribute to VCA's market positioning through thought leadership, internal knowledge sharing, client forums, and relevant industry discussions.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications Basic Qualifications:
- Bachelor's degree required, ideally in Business, Engineering, Economics, Computer Science, Information Systems, Design, or a related field. A master's degree is a plus.
- 8+ years of relevant experience in management consulting, digital strategy, digital transformation, product management, customer experience, technology, innovation, or related fields.
- Demonstrated experience leading complex consulting or digital transformation engagements with senior client stakeholders and multidisciplinary teams.
- Strong knowledge of Artificial Intelligence, including generative AI, and its application to customer experience, digital products, operations, and business transformation.
- Strong understanding of digital products, mobile and web experiences, customer journeys, UX/UI principles, product functionalities, APIs, personalization, automation, and technology-enabled capabilities.
- Demonstrated ability to translate business and customer needs into digital strategies, product requirements, features, capabilities, and executable implementation roadmaps.
- Proven commercial experience identifying consulting opportunities, developing value propositions and proposals, and contributing to pipeline and revenue growth.
- Strong strategic thinking and problem-solving skills, with the ability to structure ambiguous business challenges and translate them into clear, practical recommendations.
- Understanding of payments and financial services, including the key drivers of customer engagement, portfolio performance, and profitability.
- Strong analytical rigor and the ability to leverage data to develop insights, prioritize initiatives, build business cases, and assess business impact.
- Excellent executive communication, storytelling, facilitation, and presentation skills.
- Proven ability to manage multiple priorities and engagements in a dynamic, collaborative environment.
- Experience leading, coaching, and developing high-performing multidisciplinary teams.
- Fluency in Spanish and English.
Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
