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Job Category
Customer Success
Job Details
About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Senior Manager, Technical Consulting - Global Delivery Centre (GDC)About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. We're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce.
Department DescriptionSalesforce Professional Services - Global Delivery Centre (GDC) is the delivery partner for Professional Services. It covers end-to-end multi-cloud delivery and scales with agility to drive strong customer outcomes.
Overview of the RoleWe are seeking a Senior Manager, Technical Consulting to manage, train, and build the careers of our Technical Consulting team. In addition to people leadership, you will build our Industries practice by leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.
This role combines team leadership with hands-on technical work as a technical architect on Industries Cloud projects, at approximately 25% billable utilization.
Your ImpactPeople Leadership
- Manage an extended span of 35+ reports (Technical and Solution Consultants).
- Hire, train, and mentor Technical Consultants, who turn the designs of Solution Architects and Technical Architects into high-quality solutions that meet customer needs.
- Coordinate with Delivery Managers on onboarding and ongoing training.
- Report to the Director.
Technical Delivery and Client Advisory
- Deliver technical work (as a Technical/Senior Technical Architect) on Industries projects at 25% utilization, balancing it with leading your team.
- Serve as a trusted advisor to clients, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive business value.
- Lead Enterprise Architecture and Governance for enterprise-level customer engagements, driving conversations with Enterprise Architects and business stakeholders to shape the architectural vision and establish a program roadmap.
- Lead functional and technical workshops, and demonstrate leadership in designing, delivering, testing, and deploying.
- Lead development project teams working in Agile Scrum, leveraging Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud to build complex business processes.
- Work closely with Delivery Managers, Solution Architects, and clients to architect solutions that meet their needs.
- Manage customer expectations and negotiate solutions to complex problems with customers and third-party stakeholders, securing the highest CSAT and business outcomes.
- Build trust with customer leadership, promoting and implementing best practices with SFI and Salesforce.
- Proactively highlight and manage risks, and see every issue through to completion.
Practice and Community
- Identify and lead critical initiatives to grow the Industries consulting practice.
- Contribute actively to the community's knowledge base and expertise.
AI-First Development
- Champion an AI-first development workflow using AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate custom Apex, LWC, and integration delivery while maintaining platform governor limit compliance.
- Use these assistants fluently to maximize development velocity, document custom code, and maintain strict platform security standards.
Minimum Requirements- 10+ years leading Salesforce technical consulting projects and working as an individual contributor.
- 5+ years of people management experience (8+ years in technical management roles, depending on level).
- 3+ years implementing enterprise software; 2+ years implementing Salesforce CRM (Sales and Service Cloud).
- Track record of training and coaching junior consultants.
- Experience on deployment teams, ideally Agile, and with Agile and hybrid SDLC.
- Expertise in one or more of: Salesforce Industries Cloud, Sales/Service/Experience Cloud, or the respective domain.
- Strong application design skills combined with strong data, integration, and security architecture skills. Must-haves:Integration ArchitecturePlatform SecurityIdentity and Access Management / Integration SecuritySharing and VisibilityData Architecture and ManagementArchitectural and Apex Design Patterns
- Full-stack technical proficiency: Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, HTML5, CSS3, JavaScript, Web Components, modern web and mobile technologies, SOAP and REST APIs, data modeling, and process modeling.
- Strong communication skills and a solid understanding of UI design principles.
- Salesforce certifications (Admin and Developer).
- Proficiency in English.
Preferred Requirements- Certifications: Platform Developer I or higher, Application Architect, Sales/Service Cloud, OmniStudio Developer/Consultant.
- Agile Scrum Master.
- Industry expertise (insurance, healthcare, telecom, energy, government, financial services).
- Apex, Visualforce, Lightning; AWS, mobile development, and integration/ETL.
- Ability to rapidly learn new concepts, business models, and technologies.
- Strong written and verbal communication, tailoring materials to the audience.
- A great listener who communicates well with people in diverse roles.
- Proven ability to analyze, design, and optimize business processes through technology and integration.
- Resourceful, innovative problem solver.
- Adept at navigating conflict and fostering healthy dialogue.
- Strong interpersonal skills and effective working relationships.
- Exceptional analytical skills, including overseeing business metrics, productivity, and outcomes.
Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
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