About the RoleAutonomous Vehicles (AV) are a core pillar of Uber's long-term strategy and are scaling rapidly across the US through a growing portfolio of partnerships.
As the business grows, strong frontline operations are critical to delivering safe, reliable, and high-quality AV experiences at scale. We're looking for a versatile operations leader with deep experience leading frontline teams in complex, high-performance environments.
This role will lead and develop AV frontline teams in the US, with a strong focus on people leadership, operational performance, and execution. The ideal candidate combines hands-on frontline leadership with the ability to strengthen processes, leverage technology, and build the capabilities needed to support AV at scale.
What You'll DoFrontline Operations & Leadership- Lead AV frontline teams and their leaders, setting a high bar for performance, accountability, and execution.
- Drive performance across quality, SLAs, accuracy, efficiency, and customer experience.
- Build strong frontline leadership, coaching, performance management, and team capabilities.
- Strengthen day-to-day operating rhythms and ensure teams are equipped to perform effectively in complex environments.
- Ensure frontline readiness for new AV launches, partnerships, and geographic expansion.
Technology & Continuous Improvement- Partner with program, product, and technology teams to improve frontline tooling, workflows, and decision-making.
- Identify opportunities to simplify and automate frontline work, improving speed, quality, and scalability.
- Surface frontline insights and translate them into actionable product and operational improvements.
Scale & Partnership- Build scalable frontline processes, standards, and capabilities to support AV growth.
- Partner across program, product, technology, safety, and other teams to resolve operational challenges and drive shared outcomes.
- Develop a strong leadership bench and frontline culture focused on quality, sound judgment, and continuous improvement.
Basic Qualifications- Minimum 5 years in project/program management experience
- Bachelor's Degree
Preferred Qualifications- 10+ years of operations experience, with significant experience leading frontline operations and frontline leaders.
- Experience in AV, mobility, robotics, or similarly complex operational environments.
- Experience leading real-time, high-stakes, or safety-sensitive frontline operations.
- Experience building scalable frontline operating models and capabilities.
- Experience leveraging AI or automation to improve frontline operations.
- Experience leading large and/or distributed teams, including managers of managers.
- Proven track record of driving frontline performance across quality, SLAs, efficiency, and customer experience.
- Experience building, stabilising, or scaling frontline operations in complex or rapidly growing environments.
- Strong people leadership, coaching, performance management, and organisational development capabilities.
- Demonstrated ability to leverage technology, tooling, and automation to improve frontline operations.
- Proven operational judgment and ability to influence senior cross-functional stakeholders.
For Phoenix, AZ-based roles: The base salary range for this role is USD $130,000 per year - USD $144,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
Ready to Ride? This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
