We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual, fueling engagement, performance, and growth. By prioritising well-being, we build a workplace where personal and organisational success grow together.
Hitachi Energy is seeking an experienced
Cloud Operations Engineer to help ensure the reliability, security, and performance of our cloud-hosted platforms and customer environments. You'll play a key role in maintaining and improving the cloud infrastructure that supports our software solutions, ensuring services remain highly available, scalable, and secure.
This is a hands-on operational role where you'll work across infrastructure, platform, and application layers, supporting SaaS environments, driving automation initiatives, responding to incidents, and continuously improving operational processes. You'll collaborate closely with software development, architecture, security, quality, and customer-facing teams to deliver a seamless experience for customers and internal stakeholders.
How you'll make an impact:- Maintain and support cloud-based infrastructure, applications, and services to ensure high levels of availability, reliability, and performance.
- Manage routine operational activities including system monitoring, patching, upgrades, backup management, disaster recovery processes, and capacity planning.
- Deploy, maintain, and support applications across hosted and SaaS environments, ensuring operational readiness and successful releases.
- Investigate, troubleshoot, and resolve incidents, working to identify root causes and prevent recurring issues.
- Develop and implement automation solutions to streamline operational processes and reduce manual effort.
- Monitor cloud environments and proactively identify opportunities to improve performance, scalability, and resilience.
- Collaborate with Product Development, Architecture, Security, Quality, and Customer Experience teams to support reliable product delivery.
- Support security and compliance requirements, including vulnerability remediation, governance activities, and operational controls.
- Contribute to the development of operational standards, best practices, documentation, and tooling improvements.
- Drive continuous improvement initiatives that enhance service quality, operational efficiency, and platform stability.
- Participate in on-call support and critical incident response activities as required.
- Work effectively across global teams and time zones to support business-critical cloud services.
Background:- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent industry experience.
- Experience in Cloud Operations, Site Reliability Engineering (SRE), Infrastructure Engineering, Systems Administration, or a similar cloud-focused role.
- Strong understanding of cloud infrastructure services including compute, networking, storage, monitoring, backup, and disaster recovery solutions.
- Hands-on experience with public cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
- Experience supporting production environments, including SaaS platforms and customer-facing applications.
- Proficiency with scripting and automation technologies such as Python, PowerShell, Bash, or Ansible.
- Familiarity with cloud-native architectures, virtualised environments, distributed systems, and modern infrastructure practices.
- Experience with CI/CD pipelines, DevOps methodologies, Infrastructure-as-Code, and automation frameworks.
- Understanding of security best practices, cloud governance, compliance requirements, and vulnerability management.
- Strong troubleshooting and problem-solving skills with the ability to manage incidents effectively in live environments.
- Excellent communication and stakeholder management skills, with the ability to collaborate across technical and non-technical teams.
- Comfortable working in a global environment and supporting teams across multiple regions and time zones.
This is an excellent opportunity for a cloud operations professional looking to play a key role in the reliability, resilience, and continuous improvement of cloud services within a global technology and energy business. You'll have the opportunity to work with modern cloud technologies, support critical customer environments, and contribute directly to the operational excellence of Hitachi Energy's digital software portfolio.
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