We are looking for a Support Engineer to provide technical assistance and ensure smooth operation of our web applications. You will be the first point of contact for troubleshooting issues, resolving incidents, and delivering exceptional customer support. This role requires strong problem-solving skills, technical expertise, and a customer-first mindset.
What will you do? - Provide technical support for web applications to internal teams and external clients.
- Diagnose and resolve application issues, including performance, configuration, and integration problems.
- Collaborate with development and QA teams to escalate and resolve complex issues.
- Monitor application health and proactively identify potential problems.
- Document solutions, create knowledge base articles, and improve support processes.
- Assist with deployments, patches, and version upgrades as needed.
- Ensure compliance with SLAs and maintain high customer satisfa
What are the key skills we are looking for? - Strong understanding of cloud platforms (AWS) .
- Familiarity with web servers , APIs , and database systems (SQL).
- Experience with ticketing systems (e.g., Jira, ServiceNow) and incident management.
- Basic knowledge of Linux/Unix commands and troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
What's in it for me? - Meaningful work on projects that directly enhance how we operate and serve users
- Collaborative team environment where your technical contributions are valued
- Professional growth opportunities including certifications and skill development programs
- Culture that champions innovation, quality, and continuous improvement
What qualifications will make you successful? - Strong problem-solving mindset to navigate difficult technical challenges with confidence
- Bachelor's degree in computer science , IT, or related field (or equivalent experience).
- 2+ years of experience in technical support or application support roles.
- Clear communication skills to engage with stakeholders and deliver solutions that meet their needs
- Passion for continuous learning and keeping pace with evolving technologies
- Ability to work independently while adhering to quality standards and organizational guidelines
Bring your engineering talent to a team that's ready to support your success - apply today!
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+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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Responsibilities
We are looking for a Support Engineer to provide technical assistance and ensure smooth operation of our web applications. You will be the first point of contact for troubleshooting issues, resolving incidents, and delivering exceptional customer support. This role requires strong problem-solving skills, technical expertise, and a customer-first mindset.
What will you do? - Provide technical support for web applications to internal teams and external clients.
- Diagnose and resolve application issues, including performance, configuration, and integration problems.
- Collaborate with development and QA teams to escalate and resolve complex issues.
- Monitor application health and proactively identify potential problems.
- Document solutions, create knowledge base articles, and improve support processes.
- Assist with deployments, patches, and version upgrades as needed.
- Ensure compliance with SLAs and maintain high customer satisfa
What are the key skills we are looking for? - Strong understanding of cloud platforms (AWS) .
- Familiarity with web servers , APIs , and database systems (SQL).
- Experience with ticketing systems (e.g., Jira, ServiceNow) and incident management.
- Basic knowledge of Linux/Unix commands and troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
What's in it for me? - Meaningful work on projects that directly enhance how we operate and serve users
- Collaborative team environment where your technical contributions are valued
- Professional growth opportunities including certifications and skill development programs
- Culture that champions innovation, quality, and continuous improvement
