3 jobs for "Security Operations & Helpdesk Specialist"

Sr. Facilities Specialist

At Cadence - Austin

Posted on Nov 4

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Deal Desk Analyst | Remote, USA

At Optiv - Remote / Flexible

Posted on Nov 2

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Branch Support Specialist (IT Operations)

At Infosys - Taipei City

Posted on Oct 30

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Cadence

Sr. Facilities Specialist

AustinPosted 4 days ago

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At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Key Responsibilities

Workplace Experience & Daily Operations

Help Desk Management: Oversee the Facilities ticketing queue, rapidly responding to employee requests regarding temperature adjustments, desk modifications, lighting, equipment, ergonomics, and daily comfort.
Onboarding Logistics: Process weekly new hires on a weekly basis by managing security badge photos, setting up their workstations, and providing them office tours.
Floor Operations: Conduct morning and afternoon walkthroughs to ensure conference rooms, copier/printer stations, and breakrooms are clean, fully stocked, and organized.
Mail Room: Manage incoming and outgoing mail, sorting and shipping packages as needed.
Site Leadership Team: Represent Real Estate & Facilities team in meetings.

Space Management & Furniture Logistics

Space Planning: Maximize layout efficiency, coordinate internal desk moves, and maintain accurate data within the space management system to deliver monthly reports to leadership.
Event Configuration: Set up workstations and configure flexible training or all-hands areas for corporate events.

Vendor Management & Procurement

Contractor Supervision: Oversee third-party vendors for data center HVAC, courier services, vending, and furniture vendors to ensure high quality and minimal business disruption.
Inventory Control: Monitor and order office supplies and kitchen/vending snacks, coffee, and beverages to sustain critical stock levels.
Financial Administration: Submit purchase requests, track invoices and process vendor payments against Purchase Orders as required, maintain service contracts and compliance documents.

Landlord Relations, Health, Safety & Sustainability

Base Building Coordination: Work with building engineers for timely resolution of lease-covered structural, mechanical, plumbing, and janitorial issues.
Emergency Response: Act as the on-site lead for the Emergency Response Team (ERT), coordinating external safety certifications and participating in landlord-led annual fire drills.
Emergency Availability: Remain on-call 24/7 to respond to building alarms, safety alerts, and urgent maintenance disruptions.
Sustainability & Regional Support: Regularly collect and provide utility data from regional landlords to the Sustainability Team, and coordinate with remote Central Region offices as needed.

Technical & Industrial Maintenance

System Troubleshooting: Work with building engineers to troubleshoot and guide repairs for building HVAC, plumbing, electrical, and mechanical systems.
Safety Adherence: Promote and enforce safe work practices aligned with OSHA guidance and standard safety regulations.

Required Qualifications

Experience: 2-4 years of experience in facilities maintenance, workplace operations, or premium corporate hospitality environments (high-tech or Class A office experience preferred).
Education: High school diploma or GED required; Associate degree or higher in business, facilities management, or a related field preferred.
Technical Skills: Proficiency with Microsoft Office, facility management software and workplace ticket queues, as well as general knowledge of basic building systems, HVAC, plumbing and electrical.
Communication & Interpersonal Skills: Excellent communication skills to interact effectively with software engineers, company executives, and third-party vendors.
Physical Demands: Ability to lift up to 50 lbs. and comfortably manage physical, on-the-floor office tasks.
Valued Certifications: Professional certification is highly valued (e.g., IFMA FMP/CFM, or LEED Green Associate).

We're doing work that matters. Help us solve what others can't.

About Cadence

Cadence is a pivotal leader in computational software.

Size: 10,000+ employees
Industry: Technology

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