Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleYour RoleAs an SAP Basis Operations RISE Support Engineer, you will be responsible for ensuring the availability, stability, and performance of SAP environments. You will provide L1/L2 SAP Basis support, monitor business-critical SAP systems, manage incidents and alerts, and support outage recovery in a 24x7 production environment. You will work closely with SAP RISE operations, hyperscaler teams, and customer stakeholders to ensure SLA-driven service delivery.
What will you do- Monitor SAP systems, applications, databases, interfaces, dashboards, and operational queues, proactively identifying potential service risks.
- Handle L1/L2 SAP Basis incidents, performing initial diagnosis, troubleshooting, resolution, escalation, and documentation according to SLA commitments.
- Participate in major incident and outage bridges, supporting impact analysis, service restoration, root cause analysis, post-incident reviews, and corrective actions.
- Perform SAP Basis operational activities including system monitoring, startup/shutdown, background jobs, spool administration, user locks, transports, and system maintenance. Monitor SAP HANA database health and performance and support system refreshes, client copies, kernel updates, and parameter reviews.
- Support approved changes and releases, including system readiness validation and transport movement across SAP landscapes.
- Coordinate with SAP RISE, AWS, Microsoft Azure, Google Cloud, customer, and technical support teams during incidents and service disruptions.
- Work within ITIL-based Incident, Problem, and Change Management processes, maintaining accurate tickets, operational documentation, SLA/OLA compliance, and service reports.
Your Future at KyndrylThe career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.
Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience- 3-8 years of SAP Basis administration experience, preferably supporting 24x7 production environments.
- Hands-on knowledge of SAP ECC, S/4HANA, BW, Solution Manager, and SAP HANA administration and monitoring.
- Experience with SAP system monitoring, performance troubleshooting, startup/shutdown procedures, Transport Management System (TMS), background jobs, and spool administration.
- Strong experience in Incident Management, Problem Management, Change Management, Major Incident Handling, Root Cause Analysis (RCA), and SLA-driven support.
- Experience supporting SAP S/4HANA environments and troubleshooting infrastructure, database, application, and interface-related alerts.
- Understanding of the RISE with SAP operating model, including SAP-managed cloud environments, support boundaries, and customer responsibilities.
- Experience working with technical teams and stakeholders during production incidents, outages, changes, and service restoration activities.
Preferred Professional and Technical Expertise- Exposure to RISE with SAP operations and managed service provider / AMS / MSM engagements.
- Experience with SAP Cloud ALM and SAP Focused Run for system monitoring and alert management.
- Familiarity with hyperscaler environments such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).
- SAP Certified Technology Associate - SAP System Administration certification is preferred.
- SAP HANA Administration certification is an advantage.
- ITIL Foundation Certification is desirable.
- Strong understanding of proactive monitoring, preventive actions, operational reporting, service reviews, and continuous improvement in SAP production environments.
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
