Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleYour Role The Network Support Specialist is responsible for installing, maintaining, monitoring, and troubleshooting enterprise network infrastructure in a complex, multi-vendor environment. The role focuses on ensuring network availability, performance, and security while providing technical support to customers and internal teams.
What You Will Do
Install, configure, and maintain network infrastructure and components.
- Monitor network performance and proactively identify issues.
- Troubleshoot network outages and connectivity problems.
- Implement configuration changes and security policies.
- Test, validate, and apply corrective actions, including emergency changes.
- Participate in change management and change review activities.
- Plan and execute routine network maintenance and upgrades.
- Collaborate with project managers, service engineers, and technical teams.
- Provide network-related technical support to end users and customers.
- Ensure network security, reliability, and optimal performance.
- Maintain effective communication with stakeholders regarding incidents and resolutions.
- Continuously learn and adapt to emerging networking technologies and best practice
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
Level 2 Network Engineer will provide advanced operational support, configuration management, change implementation, and incident resolution for enterprise network environments.
This role supports network stability, performance, security, and successful execution of approved changes across routing, switching, wireless, and WAN services utilizing Cisco products.- Strong understanding of enterprise networking fundamentals including routing, switching, VLANs, subnetting, protocols such as DNS, DHCP, NAT, EIGRP, BGP, HSRP, VLANs
- Strong hands-on experience configuring and troubleshooting Cisco routers, switches, WAN circuits, VPN connectivity, Riverbed WAN accelerators, and F5 LTM load balancers, with CCNP-level knowledge
- Advanced packet analysis and log interpretation skills with ability to troubleshoot multi-layer issues and validate protocol behavior in complex environment
- Experience with enterprise monitoring, ticketing, and configuration management tools, with ability to correlate data and independently drive incident resolution
- Ability to independently plan, execute, and validate network changes, assess risk and impact, and produce clear technical documentation including root cause analysis and resolution details
- 5+ years of enterprise network engineering, network operations, or infrastructure support experience
Preferred Skills and Experience- CCNP Enterprise experience
- Experience with network automation, scripting, or configuration templates (optional)
- Change management and maintenance window experience
- Familiarity with SD-WAN, cloud networking, or network security concepts
• Experience with Ansible automation
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
