Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?
As a Client Ops Associate II (Manager) within Billing Operations, you will own timely fee billing related setup, workflow case management and efficient closure of inquiries within standard level agreement raised by internal client services, relationship management teams and clients for fee billing invoices and billing agreements. The areas of focus will be across all Commercial & Investment Banking (CIB) product lines supported by Billing Operations such as Custody, Fund Accounting, Collateral, Depositary, etc. Your role will be key in driving toward the primary mission of Billing Operations which is accurate and timely bills for all clients.
Job Responsibilities:- Manage the Billing Setup processes to provide invoices within SLA
- Build and maintain rapport with external contacts integral to the billing process (e.g. Revenue Management, Relationship Management, Client Service, Clients)
- Improve and maintain the overall communication of the team with both internal and external contacts
- Research inquiries and address difficult issues escalated by the onboarding analysts or outside contacts
- Manage the administrative functions (attendance records, overtime pay, performance management etc.) of the team
- Monitor Setup metrics (productivity, cycle time, error rates, client satisfaction) and report to senior leadership
- Reduce the number and financial impact of past due unbilled invoices due to new or repriced business
- Maintain focus on issues that impact revenue
- Ability to lead and motivate team and interact with all levels of management. Ability to coach and develop individual team members. Ability to be flexible, follow tight deadlines, organize and prioritize work
- Handle escalated items with the appropriate level of focus
- Reviews SOPs and updates through Change Management where necessary. Lead process improvement initiatives aimed to reduce manual process or for improvement of client experience. Partner effectively with Risk Management to ensure adequate risk mitigation strategies are in place and followed
Required qualifications, skills and capabilities- 7+ years of Operations, Financial/Banking/BPO industry, or Project Management experience
- Must be proficient in Microsoft Office suite: Excel, PowerPoint and Word
- Strong problem solving and solutions management competencies; displaying great analytical and problem-solving skills, stakeholder management, complaints/escalations handling
- Ability to adapt to a Fast-paced environment - should have solid organizational and task management skills; ability to manage multiple and conflicting priorities in a Global environment
- Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals
- Strong leadership and team management skills, with the ability to inspire and motivate a team to achieve high performance.
- Strategic thinker with ability to address future state requirements, forward thinking mindset
- Ability to communicate and interact comfortably with senior management across a global environment
- Ability to create partnerships across functional lines of business and subject matter experts
Preferred qualifications, skills and capabilities- Bachelor Degree - Accounting, Finance, Management, or Business preferred
- Previous experience with Billing Operations, Securities Services Operations, Brokerage and/or Custody Operations a plus
- Knowledge on Alteryx, Tableau, UiPath, SQL, MS Access a plus
Shift Schedule: EMEA (2pm-11pm PHT) but should be flexible to do APAC hours, if needed ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
