Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleProvide comprehensive support for the IMS system infrastructure, including proactive environment improvements, application of system patches, and installation of IMS-related tools to ensure stability, performance, and operational efficiency.
Install, upgrade and maintain IMS and its related tools in the production environment, ensuring minimal disruption and optimal system performance. Applied advanced SMP/E (System Modification Program/Extended) skills to efficiently manage and maintain the IMS infrastructure, including software deployment, patching, and configuration control.
* Apply innovative approaches to support environment modernization and process optimization.
* Strong focus on automation opportunities within mainframe environments to enhance efficiency and reliability.
* Demonstrate professionalism in client communication, negotiation, and solution delivery, ensuring systems are robust, resilient, and aligned with business needs.
* Mentor new employees who may join the IMS System Support Team
Who You Are- Fluent English communication skills, both verbal and written, with the ability to interact effectively with global stakeholders and customers.
- Proven experience providing IMS system support, including incident management, troubleshooting, user support, system monitoring, and issue resolution.
- Strong understanding of IT service management processes and support methodologies.
- Experience analyzing and resolving system-related incidents, service requests, and escalations within defined SLA requirements.
- Knowledge of ticketing and support tools such as ServiceNow, Remedy, Jira, or similar platforms.
- Ability to diagnose technical issues, coordinate with cross-functional teams, and communicate resolutions clearly to end users.
- Strong problem-solving, analytical, and organizational skills.
- Experience creating and maintaining support documentation, knowledge articles, and operational procedures.
- Ability to work independently and collaboratively in a fast-paced, customer-focused environment.
- Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field is preferred.
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
