Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleYour RoleAs a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients-which means some of the biggest in the world.
Success in this role means delivering a secure, highly available, and high-performing CICS environment that supports mission-critical business applications while driving modernization, automation, and operational excellence.
What You Will Do- Install, configure, administer, and support IBM CICS Transaction Server environments across enterprise z/OS platforms.
- Perform CICS upgrades, migrations, maintenance, and lifecycle management while ensuring platform stability, availability, and security.
- Manage and support CICS regions, including AOR, TOR, FOR, COR, and complex CICSplex environments.
- Monitor, analyze, and optimize transaction performance, response times, CPU utilization, storage consumption, and workload distribution.
- Configure and maintain CICS resources, system definitions, startup procedures, CSD/BAS definitions, and operational infrastructure.
- Ensure high availability, resiliency, and disaster recovery readiness through proactive capacity planning, recovery testing, and business continuity strategies.
- Administer and support CICS security controls in partnership with RACF and security teams, including transaction, program, command, resource, and surrogate security.
- Support enterprise connectivity and integration technologies such as MQ, EXCI, DPL, MRO, ISC, IPIC, Web Services, REST APIs, and TCP/IP.
- Serve as the highest level technical escalation point for critical incidents, performing root cause analysis, dump and trace analysis, and resolution of complex CICS abends and system issues.
- Collaborate with application development teams to support testing, deployments, modernization initiatives, and production support for business-critical applications.
- Lead strategic initiatives including CICS TS upgrades, API enablement, modernization programs, hybrid cloud integration, DevOps adoption, and observability enhancements.
- Develop and implement automation solutions using REXX, System Automation, NetView, and OPS/MVS to improve operational efficiency and reliability.
- Administer monitoring and observability platforms such as OMEGAMON, MainView, Dynatrace, Tivoli, SMF, and RMF to proactively identify and resolve issues.
- Provide technical leadership, mentoring, architectural guidance, and best practices to system programmers, engineers, and support teams.
- Ensure compliance with operational, security, audit, and service delivery standards while driving continuous improvement across the CICS platform.
Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise- 8+ years of relevant hands-on experience in Mainframe CICS System Programming or CICS infrastructure support.
- Good working knowledge of IBM CICS Transaction Server, including CICS regions, system configuration, administration, monitoring, maintenance, and troubleshooting.
- Experience supporting CICS production environments, including incident resolution, service requests, planned changes, and system maintenance activities.
- Working knowledge of CICS installation, maintenance, upgrades, or migration activities.
- Experience or exposure to CICS-related IBM and third-party products and monitoring tools such as IBM OMEGAMON for CICS, BMC MainView, ASG TMON/CICS, CICS Performance Analyzer, Abend-AID, Xpediter/CICS, InterTest, SymDump, or similar products.
- Understanding of CICS integration with technologies such as IBM MQ, Db2, VSAM, and other Mainframe application components.
- Working knowledge of CICS performance monitoring, transaction analysis, region health monitoring, and basic performance troubleshooting.
- Ability and willingness to participate in rotational on-call support, planned maintenance activities, and Disaster Recovery exercises as required.
Preferred Technical and Professional Experience- Exposure to CICS Web Services, API enablement, Java integration, or other CICS modernization technologies.
- Experience supporting CICS maintenance using SMP/E and applying IBM PTFs, APAR fixes, or related maintenance.
- Exposure to CICSplex System Manager, CICSPlex SM, Workload Management, or multi-region CICS environments.
- Experience with CICS performance analysis, workload balancing, capacity monitoring, or tuning activities.
- Ability to contribute effectively to projects, upgrades, migrations, maintenance activities, and continuous improvement initiatives as part of a broader technical team.
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
