2 jobs for "Lead Solutions Engineer, POC Operations"

Senior Engineer of Audio and Visual Operation - IT

At TikTok - London

Posted on Nov 2

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Lead Software Engineer - Python and AI

At JPMorgan Chase - Bengaluru

Posted on Oct 14

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TikTok

Senior Engineer of Audio and Visual Operation - IT

London, United KingdomPosted 6 days ago

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Responsibilities

IT Infrastructure and Communication Technology, part of Group IT, provides the enterprise IT and audio/video infrastructure behind ByteDance's offices worldwide. Our work spans three directions, Networking and Systems, Audio/Video, and Office Buildout, covering the full lifecycle from construction through operations.

Networking and Systems builds and operates our global office network and the compute platforms behind office computing. Audio/Video owns enterprise audio and video infrastructure, working toward meetings that feel like being in the same room, with diagnostics that catch problems before users report them. Office Buildout manages IT infrastructure across global office projects, from new builds through renovations and decommissions.

Building infrastructure across regions means working with different national regulations, network environments, and vendor ecosystems, while keeping services stable through global expansion and AI transformation.

You will work across the full lifecycle, from planning and design through deployment and operations, on infrastructure that reaches offices worldwide, and on how AI applies to networking, systems management, and audio/video.

- Independently resolve AV technical issues arising from regional upgrades and deliver actionable technical solutions
- Lead debugging, troubleshooting, and architecture design for complex Pro AV scenarios; Act as the final technical authority for AV issues in the region
- Serve as the sole regional interface for implementing AV baselines, projects, and technical standards, ensuring consistency of regional service processes and experiences
- Partner with the regional POC on daily operation, support, and project deployment of AV services
- Maintain close and frequent interaction with the assigned region, enabling full information sharing, reducing barriers between the region and Arch team, and promoting a consistent global AV experience
- Work with the regional team to ensure regional AV service metrics meet standards and improve over time
- Reduce operational risks, raise service quality, and improve the Customer Satisfaction Score (CSAT) of relevant users
- Demonstrate technical sensitivity and leadership, driving long-term technical breakthroughs that improve regional operational efficiency and reduce costs
- Enable the regional team to deliver operation and maintenance support more effectively
- Actively embrace new technologies and tools, build personal technical influence, and participate in the R&D and definition of AV tools and standards
- Continuously drive the shift of AV operational services toward the AI Native paradigm

Qualifications

Minimum Qualifications
- Solid AV engineering foundation, with the ability to independently debug, troubleshoot, and design solutions for AV issues
- Deep understanding of and hands-on experience with mainstream AV devices, software, and service systems; able to independently evaluate mainstream devices and tools
- Architecture capability for complex scenarios (e.g. Pro AV), with industry sensitivity and the ability to hold peer-level technical discussions with the ICT-Tech team
- In-depth knowledge of the assigned region's business models, service status, and relevant technical standards
- Familiarity with regional AV service operations and the ability to adapt global standards to local realities
- Strong cross-cultural communication skills, able to coordinate effectively across regions, TS, and ICT-Tech stakeholders
- 3+ years of experience in AV / IT infrastructure

Preferred Qualifications
- Hands-on experience delivering large-scale AV projects such as meeting room systems, MDM device management, or digital signage
- Practical experience in AV operations automation, AIOps, or applying AI agents to operations scenarios
- Prior experience as a regional POC or in cross-regional team leadership

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Solid AV engineering foundation, with the ability to independently debug, troubleshoot, and design solutions for AV issues
- Deep understanding of and hands-on experience with mainstream AV devices, software, and service systems; able to independently evaluate mainstream devices and tools
- Architecture capability for complex scenarios (e.g. Pro AV), with industry sensitivity and the ability to hold peer-level technical discussions with the ICT-Tech team
- In-depth knowledge of the assigned region's business models, service status, and relevant technical standards
- Familiarity with regional AV service operations and the ability to adapt global standards to local realities
- Strong cross-cultural communication skills, able to coordinate effectively across regions, TS, and ICT-Tech stakeholders
- 3+ years of experience in AV / IT infrastructure

Preferred Qualifications
- Hands-on experience delivering large-scale AV projects such as meeting room systems, MDM device management, or digital signage
- Practical experience in AV operations automation, AIOps, or applying AI agents to operations scenarios
- Prior experience as a regional POC or in cross-regional team leadership

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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