Job Description SummaryThe Aero Product Service Engineer is responsible for providing technical engineering support to our global Gas Power customers for issues related to the Aero gas turbine packages, including mechanical, electrical and controls systems. In this role you will provide technical resolutions related to the Aero gas turbine operations and/or installation & commissioning issues. In some instances, you will assist in complex investigations into field events.
Job DescriptionRoles and Responsibilities- Provide remote technical support for the GE Vernova Aero LM products (TM/LM2500, LM6000, LMS100).
- Provide customer issue resolution through preparation and delivery of technical documents. Support of installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration. Maintenance of fleet data, outage management.
- Propose different solutions outside of set parameters but with guidance. May use multiple internal sources outside of own team to arrive at decisions.
- Oversee technical Installation & Commissioning activities of new GE Vernova Aero products.Ensuring timely and accurate customer support via use of Power Now.
- Participate and lead engineering proactive, preventive, predictive efforts to enhace fleet availability and reliability.
- Perform site event analyses to help determining root cause and corrective actions.
- In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
- Direct On-Site Support to solve customer events may be require.
Required Qualifications- Bachelor's degree or above in engineering or technology related discipline from an accredited university (Mechanical, Electrical, Controls, Mechatronics, Aeronautical)
- Proven expertise of field service experience or similar with gas turbine mechanical technology, Controls, instrumentation, electrical systems, or troubleshooting.
Desired Characteristics- Previous working experience with Aeroderivative Gas Turbine engine, package or controls systems.
- Understanding of control systems - Woodward and/or GE (MK6, MK6e, RX3i).
- Working knowledge of electrical systems, low / medium / high voltage systems, Generators, AVR, and IGPS.
- Working knowledge of the Aero gas turbines mechanical assembly/disassembly (LM2500, LM6000, LMS100)
- Ability to read technical drawings (one-line diagrams, controls logic, schematics, P&ID, etc.).
- Ability to troubleshoot mechanical, electrical, instrumentation and/or controls related issues.
- Experience leading projects involving multi-disciplinary teams. Comfort with interacting with customers in person answering technical questions.
- Demonstrated team player.Creative, out-side-the-box thinker.Proven interpersonal skills.
- Strong written and verbal communication skills.
- Commercial sensitivity with a focus on customer needs.
- Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
Additional InformationRelocation Assistance Provided: Yes
