The Teamcenter L2 Support engineer provides technical support for end-users, resolves application issues, performs system monitoring, and ensures smooth operation of Teamcenter PLM environments. This role acts as the escalation point for issues beyond L1 support and works closely with functional and infrastructure teams.
Key Responsibilities- Provide Level 2 support for Teamcenter issues related to user access, data management, workflows, and integrations.
- Knowledge of Windows/Linux environments and basic SQL queries
- Analyze and resolve incidents, service requests, and problem tickets within defined SLAs.
- Troubleshoot issues related to Rich Client, Active Workspace (AWC), BMIDE changes, and Teamcenter modules.
- Good understanding of Teamcenter architecture, server components, and environment structure.
- Perform routine system checks, log analysis, and monitoring to ensure application stability.
- Support deployments, patches, and configuration updates in coordination with L3/engineering teams.
- Document solutions, create knowledge articles, and support continuous improvement initiatives.
- Work with cross-functional teams like CAD, infrastructure, and database teams to resolve complex issues.
Nice-to-Have Skills - Exposure to CAD integrations (NX, CATIA, Creo).
- Understanding of ITIL processes (Incident/Change/Problem management).
- Basic scripting knowledge (Shell, Batch, Python).
Experience - 5 +years of relevant experience in Teamcenter support or PLM application support.
In order to comply with legal requirements, this role is limited to "U.S. persons" as defined by 22 C.F.R.
§120.15. U.S. persons include U.S. citizens, U.S. Lawful Permanent Residents, and certain refugees and asylees
Estimated annual compensation range for this role will be as follows:
In CA/ WA/NY/CO/MD/IL/MN/NJ/VT/MA: $94,000 to $131,600
In Washington, DC: $85,700 to $124,600
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:-
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
