Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase's commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do.
As an Internal Strategy & Process Consulting Associate I at JPMorgan Chase, you will work as part of a consulting engagement team solving complex business and transformation challenges across JPMorgan Chase. You will help translate ambiguous questions into structured analyses, conduct stakeholder discovery, analyze qualitative and quantitative information, and develop insights and recommendations. You will own defined analyses, deliverables, or portions of a workstream with guidance from senior consultants. You will collaborate with teams to understand and optimize processes, enhancing operational efficiency. Your work will require initiative and judgment to resolve challenges and propose strategic improvements. You will analyze data, craft compelling narratives, and work with diverse teams to achieve common goals. You will also use enterprise-approved GenAI and digital tools to accelerate high-quality consulting work while critically evaluating outputs and applying sound judgment.
Job Responsibilities- Break down complex business problems using structured and hypothesis-driven problem solving; conduct analyses that lead to clear insights and actionable recommendations.
- Own defined analyses, deliverables, or portions of a workstream from planning through completion, with guidance from senior consultants; proactively manage commitments, communicate progress and risks, and support the broader engagement team in delivering high quality outcomes
- Collaborate with project teams to conduct stakeholder interviews, synthesize qualitative findings, and rapidly develop working knowledge of unfamiliar business domains.
- Analyze data and visualize business processes to identify root causes, performance gaps, customer or employee pain points, risks, and improvement opportunities.
- Develop clear, executive-ready presentations and other consulting work products that connect evidence to insights, implications, and recommended actions.
- Support workshops and working sessions, including preparation, facilitation support, synthesis, and follow-up.
- Use enterprise-approved GenAI/LLM tools to accelerate research, synthesis, analysis, ideation, and development of consulting deliverables while validating outputs for accuracy, quality, and appropriate use.
- Collaborate effectively across diverse, cross-functional teams; actively support teammates, share knowledge, and contribute to an inclusive, high-performing consulting culture grounded in teamwork, continuous learning, and collective success.
Required Qualifications, Capabilities, and Skills- Professional work or internship experience with a proven track record of developing strategic business recommendations or improvements that deliver measurable results.
- Demonstrated structured problem-solving and analytical skills, with the ability to turn data and qualitative information into insights.
- Strong written and verbal communication skills and experience developing clear presentations or other business deliverables.
- Demonstrated ability to work collaboratively across diverse teams, contribute to a positive and inclusive team environment, and balance individual ownership with shared accountability for team outcomes.
- Ability to manage assigned work with ownership, attention to detail, speed, and sound judgment.
- Intellectual curiosity and demonstrated ability to learn unfamiliar topics quickly.
- Demonstrated fluency using digital and/or GenAI tools to improve knowledge work, with appropriate validation and judgment.
- Ability to travel up to 10%.
Preferred Qualifications, Capabilities, and Skills- Approximately 1-3+ years of relevant professional experience; strong internship or equivalent project experience may be considered.
- Management consulting, internal consulting, strategy, transformation, process improvement, analytics, or financial services experience.
- Experience with process mapping, customer journeys, operating models, automation, analytics, or transformation initiatives.
- Demonstrated foundational understanding of AI concepts, with the ability to identify business processes and opportunities where AI solutions can be effectively implemented to drive operational improvement and innovation.
- Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
