2 jobs for "ITSM Lead Engineer, Software Development"

Senior Lead Observability Consultant / Engineer

At Kyndryl - Remote / Flexible

Posted on Oct 26

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Expert Observability Engineer

At Ensono - Remote / Flexible

Posted on Nov 5

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Kyndryl

Senior Lead Observability Consultant / Engineer

Remote / FlexiblePosted 13 days ago

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Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role

In this role, you will analyze clients' IT operations challenges and help modernize monitoring and operations by leveraging Observability solutions such as Dynatrace and Datadog.

Your responsibilities will span solution design and implementation, system visualization, AIOps(Artificial Intelligence for IT Operations) and operations automation, and operational improvements across cloud environments.

What you will do

• Assess existing monitoring and IT operations environments, analyze challenges, and support improvement proposals, SLI(Service Level Indicator)/SLO(Service Level Objective) design, and AIOps adoption

• Support the design, implementation, and operation of platforms such as Dynatrace, Datadog, Elastic, Splunk, and Grafana

• Visualize and analyze servers, networks, applications, and logs, and create operational dashboards

• Support the implementation of Observability capabilities across AWS, Azure, and Google Cloud environments

• Improve incident response and root cause analysis, integrate with ITSM( Information Technology Service Management) solutions, and drive operations automation

Your future at Kyndryl

This role opens the door to many career paths, both vertical and horizontal, and there may be opportunity to travel. It's a great chance for database administrators or other techs to break into the cloud. It's also a solid path to become enterprise or chief architect or a distinguished engineer! Whatever you see for yourself, you'll find the opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required skills and experience

• Experience in at least one of the following areas: IT system operations and monitoring, incident response, infrastructure implementation, cloud operations, or application operations

• Basic knowledge of Linux and/or Windows Server

• Basic networking knowledge, including TCP/IP and HTTP

• Experience in log analysis and using system monitoring tools

• Strong interest in solving client challenges, willingness to learn new technologies, and ability to collaborate effectively within a team

Preferred skills and experience

• Experience with Observability platforms such as Dynatrace, Datadog, Splunk, Elastic, Grafana, or New Relic

• Knowledge of or experience with cloud environments such as AWS, Azure, or Google Cloud

• Experience with automation technologies such as Python, Shell Script, PowerShell, Terraform, or Ansible

• Experience with container technologies such as Docker, Kubernetes, or OpenShift

• Experience with ITSM and monitoring tools such as ServiceNow, JP1, Zabbix, Netcool, or BMC products

• Software development experience using Java, Python, Node.js, .NET, or similar technologies

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

About Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Size: 10,000+ employees
Industry: Consulting

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